McKayla Howell
Medical Information Associate
Burgaw,NC
Summary
Versatile Medical Information Associate providing medical and technical information with high quality customer service. Providing medical and technical information with high quality customer service. Documenting interactions according to PPD and client guidelines. Identifying and recording adverse events and product complaints. Working closely with internal and external client contacts (up to and including members of client management) to resolve complex customer and HCP issues. Maintaining knowledge of policies and procedures including client products, SOP’s, protocols, GCP’s and all applicable regulatory requirements.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Medical Information Associate
PPD
Wilmington, NC
02.2022 - Current
- Currently a Medical Information Associate providing medical and technical information with high quality customer service
- Providing medical and technical information with high quality customer service
- Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines
- Documenting interactions according to PPD and client guidelines
- Identifying and recording adverse events and product complaints
- Working closely with internal and external client contacts (up to and including members of client management) to resolve complex customer and HCP issues
- Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products
- Processes fulfillments and provides clinical trial information or after-hours on call support
- Maintaining knowledge of policies and procedures including client products, SOP’s, protocols, GCP’s and all applicable regulatory requirements
- Analyzes caller's questions to formulate accurate and concise response using client-approved resources and records inquiries and interactions in appropriate databases following organizational, client and regulatory guidelines
- As needed, researches medical literature and drafts responses for such inquiries
- Works with internal and external client contacts to resolve inquiries
- Other duties as assigned
Referral Coordinator
Wilmington Health Associates
Wilmington, NC
02.2021 - 02.2022
- Obtaining insurance referrals and authorizations from all insurances for specialty departments
- Managed care for authorizations
- Liaison for the Infectious Disease department
- Handling patient phone calls and following up/returning patient phone calls for referrals and authorizations
- Scheduling procedures
- Wilmington health associates, wilmington, nc, usa
Patient Representative
Wilmington Health Associates
Wilmington, NC
01.2019 - 02.2021
- Established positive patient relationships by effectively answering the phones and scheduling appointments
- Welcomed and assisted patients upon first arrival to the office
- Obtained and verified patient’s insurance information and demographics for appointments
- Prepared patient’s paperwork
- Provided direct patient support for check in and check out
- Managing online chat support for scheduling appointments
- Telephone support and call center support
- Insurance authorizations and referrals
Patient Representative/Medical Assistant
Hampstead Medical Center
Hampstead, NC
06.2017 - 12.2019
- Established positive patient relationships by effectively answering the phones and scheduling appointments
- Welcomed and assisted patients upon first arrival to the office
- Obtained and verified patient’s insurance information and patient demographics for appointments
- Prepared patient’s paperwork
- Primary patient interface prior to Physician
- Assessing patient’s vitals, conducted drug screenings, urine screening, Ankle-Brachial Indexes, and Pulmonary Function Tests
- Managed patient’s paper charts
Education
Registered Nurse - Nursing
Cape Fear Community College
Wilmington, NC 08.2021 - Current
High School Diploma - undefined
Topsail High School
Skills
Customer service experience
Knowledge of technology
Written Communication
Decision-Making
Teambuilding
Notetaking and documentation
Medical terminology
Microsoft Word
Facilitates effective communication
Microsoft Excel
OneNote
Outlook
PowerPoint
SharePoint
Veeva Vault
Attention to Detail
Timeline
Medical Information Associate
PPD
02.2022 - Current
Registered Nurse - Nursing
Cape Fear Community College
08.2021 - Current
Referral Coordinator
Wilmington Health Associates
02.2021 - 02.2022
Patient Representative
Wilmington Health Associates
01.2019 - 02.2021
Patient Representative/Medical Assistant
Hampstead Medical Center
06.2017 - 12.2019
High School Diploma - undefined
Topsail High School