Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKayla Howell

Medical Information Associate
Burgaw,NC

Summary

Versatile Medical Information Associate providing medical and technical information with high quality customer service. Providing medical and technical information with high quality customer service. Documenting interactions according to PPD and client guidelines. Identifying and recording adverse events and product complaints. Working closely with internal and external client contacts (up to and including members of client management) to resolve complex customer and HCP issues. Maintaining knowledge of policies and procedures including client products, SOP’s, protocols, GCP’s and all applicable regulatory requirements.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Medical Information Associate

PPD
Wilmington, NC
02.2022 - Current
  • Currently a Medical Information Associate providing medical and technical information with high quality customer service
  • Providing medical and technical information with high quality customer service
  • Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines
  • Documenting interactions according to PPD and client guidelines
  • Identifying and recording adverse events and product complaints
  • Working closely with internal and external client contacts (up to and including members of client management) to resolve complex customer and HCP issues
  • Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products
  • Processes fulfillments and provides clinical trial information or after-hours on call support
  • Maintaining knowledge of policies and procedures including client products, SOP’s, protocols, GCP’s and all applicable regulatory requirements
  • Analyzes caller's questions to formulate accurate and concise response using client-approved resources and records inquiries and interactions in appropriate databases following organizational, client and regulatory guidelines
  • As needed, researches medical literature and drafts responses for such inquiries
  • Works with internal and external client contacts to resolve inquiries
  • Other duties as assigned

Referral Coordinator

Wilmington Health Associates
Wilmington, NC
02.2021 - 02.2022
  • Obtaining insurance referrals and authorizations from all insurances for specialty departments
  • Managed care for authorizations
  • Liaison for the Infectious Disease department
  • Handling patient phone calls and following up/returning patient phone calls for referrals and authorizations
  • Scheduling procedures
  • Wilmington health associates, wilmington, nc, usa

Patient Representative

Wilmington Health Associates
Wilmington, NC
01.2019 - 02.2021
  • Established positive patient relationships by effectively answering the phones and scheduling appointments
  • Welcomed and assisted patients upon first arrival to the office
  • Obtained and verified patient’s insurance information and demographics for appointments
  • Prepared patient’s paperwork
  • Provided direct patient support for check in and check out
  • Managing online chat support for scheduling appointments
  • Telephone support and call center support
  • Insurance authorizations and referrals

Patient Representative/Medical Assistant

Hampstead Medical Center
Hampstead, NC
06.2017 - 12.2019
  • Established positive patient relationships by effectively answering the phones and scheduling appointments
  • Welcomed and assisted patients upon first arrival to the office
  • Obtained and verified patient’s insurance information and patient demographics for appointments
  • Prepared patient’s paperwork
  • Primary patient interface prior to Physician
  • Assessing patient’s vitals, conducted drug screenings, urine screening, Ankle-Brachial Indexes, and Pulmonary Function Tests
  • Managed patient’s paper charts

Education

Registered Nurse - Nursing

Cape Fear Community College
Wilmington, NC
08.2021 - Current

High School Diploma - undefined

Topsail High School

Skills

Customer service experience

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Timeline

Medical Information Associate

PPD
02.2022 - Current

Registered Nurse - Nursing

Cape Fear Community College
08.2021 - Current

Referral Coordinator

Wilmington Health Associates
02.2021 - 02.2022

Patient Representative

Wilmington Health Associates
01.2019 - 02.2021

Patient Representative/Medical Assistant

Hampstead Medical Center
06.2017 - 12.2019

High School Diploma - undefined

Topsail High School

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McKayla HowellMedical Information Associate