Kaitlyn Buchanan
Atlanta ,GA
Summary
Dynamic esthetician and manager with a proven track record at Brazilian Wax By Andreia, enhancing client satisfaction and retention through expert skincare knowledge and personalized care plans. Skilled in sanitization and social media marketing, I excel in building lasting client relationships and boosting spa revenue. Achieved significant client follow-up success, ensuring a loyal customer base and outstanding service experience.
Overview
13
13
years of professional experience
Work History
Esthetician Manager
Brazilian Wax By Andreia
06.2021 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
Bartender
Williamson Bros
08.2015 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Front Office Associate
Omni Hotels & Resorts
05.2011 - 03.2013
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
Education
Associate of Science - Hospitality And Tourism Management
Florida State College At Jacksonville
Jacksonville, FL05.2013
Associate of Applied Science - Food And Beverage Management
Florida State College At Jacksonville
Jacksonville, FL05.2013
Skills
- High-frequency machine use
- Skincare product knowledge
- Extractions and pore cleansing
- Customized skincare plans
- Sanitization
- Social Media Marketing
- Scheduling
- Georgia licensed esthetician
- Relationship building and management
- Client Needs Assessment
- Sales background
- Client Intakes
Timeline
Esthetician Manager
Brazilian Wax By Andreia
06.2021 - Current
Bartender
Williamson Bros
08.2015 - 06.2021
Front Office Associate
Omni Hotels & Resorts
05.2011 - 03.2013
Associate of Science - Hospitality And Tourism Management
Florida State College At Jacksonville
Associate of Applied Science - Food And Beverage Management
Florida State College At Jacksonville
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