Leighann Jones
Memphis,TN
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wax Specialist
Brazilian Wax By Andreia
2022.05 - Current
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
Insurance Agent
Connexion Point
2017.09 - 2021.01
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Bachelor of Science - Psychology
University of Memphis
Memphis, TNCosmetology
Paul Mitchell The School
Memphis, TNSkills
- Call center experience
- Data Entry
- Inbound Customer Service
- Compliance Awareness
- Follow-up skills
- Policy understanding
- Attention to Detail
- Zendesk experience
- Google Docs knowledge
- Microsoft Office 365
Certification
- Licensed Insurance Agent
Timeline
Wax Specialist
Brazilian Wax By Andreia
2022.05 - Current
Insurance Agent
Connexion Point
2017.09 - 2021.01
Bachelor of Science - Psychology
University of Memphis
Cosmetology
Paul Mitchell The School
- Licensed Insurance Agent
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