- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Video Game Design
- Digital Art and Animation
- Drawing and Painting
- Avid Reader
Kaitlyn Carlton
Newport News,VA
Summary
Enthusiastic individual with experience in customer service and team collaboration. Skilled in managing reservations and facilitating smooth operations, contributing to positive guest experiences. Adaptable and detail-oriented, ready to support team objectives in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Host
Craft 60 Taphouse & Grill
Newport News, VA
04.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently to optimize seating arrangements.
- Maintained cleanliness and organization of front-of-house areas consistently.
- Monitored wait times and communicated updates effectively to guests.
- Supported team during peak hours, contributing to operational efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
Associate of Science - Graphic Design
Virginia Peninsula Community College
Hampton05.2027
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Detail-oriented
- Professional appearance
- Exceptional communication
- Reservations
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Reservation management
Interests
Timeline
Host
Craft 60 Taphouse & Grill
04.2025 - Current
Associate of Science - Graphic Design
Virginia Peninsula Community College