Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Casserly

Belcamp,MD

Summary

Dynamic professional with extensive experience in healthcare administration, notably at Hero Dental and Vision. Proven track record in customer service and team leadership, enhancing operational efficiency and patient satisfaction. Skilled in problem-solving and insurance verification, consistently improving workflow and achieving sales growth in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Hero Dental and Vision
Baltimore, MD
05.2024 - 05.2025

Facilitated department functions while navigating challenges related to staffing and patient demographics.

Administrative Assistant

Advanced Dermatology Surgical And Medical Group
Abingdon, MD
06.2022 - 10.2023

Managed front desk operations in a fast-paced, multi-provider medical office, handling scheduling and computer inquiries.

Optometric Technician

MyEyeDr
Aberdeen, MD
09.2019 - 02.2022

Pre-tested patients as a technician for an eye doctor. As well as managing front desk operations efficiently

Administrative Assistant

Seidenberg Protzko
Havre De Grace, MD
04.2018 - 09.2019

Led front desk operations, ensuring efficient handling of insurance verification and billing processes.

Ophthalmic Technician

MyEyeDr
Aberdeen, MD
07.2017 - 04.2018

Performed patient pre-testing, managed front desk tasks, and ensured accurate insurance verification.

Pharmacy Technician

CVS Pharmacy
Aberdeen, MD
09.2016 - 05.2017

Managed front desk operations in a fast-paced, multi-provider medical office, handling scheduling and computer inquiries.

Education

EKG Technician

Harford Community College
Bel Air, MD

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff supervision
  • Workload management
  • Retail operations
  • Sales growth

Timeline

Assistant Manager

Hero Dental and Vision
05.2024 - 05.2025

Administrative Assistant

Advanced Dermatology Surgical And Medical Group
06.2022 - 10.2023

Optometric Technician

MyEyeDr
09.2019 - 02.2022

Administrative Assistant

Seidenberg Protzko
04.2018 - 09.2019

Ophthalmic Technician

MyEyeDr
07.2017 - 04.2018

Pharmacy Technician

CVS Pharmacy
09.2016 - 05.2017

EKG Technician

Harford Community College