Kaitlyn Cole
Premier Gear & Machine Works
Tigard,OR
1
Certification
12
years of professional experience
Friendly and dependable professional with prior experience as a server and a strong background in customer relations, organization, and communication.
Known for delivering exceptional service, managing multiple priorities with ease, and creating positive guest experiences in fast-paced environments. Having spent the past several years building expertise in operations, coordination, and people-focused work, I bring a polished professionalism and attention to detail that elevate team performance and guest satisfaction. I am excited to return to the service industry, where I can combine my enthusiasm for hospitality with my commitment to making every guest feel valued and cared for.
Work History
Director of Operations
3 Years 8 Months- Implemented job tracking system during first week of employment
- Streamlined sales quoting process to reduce manual workload by approximately 50%
- Built out company knowledge database in Notion
- Discovered and collected more than $900,000 in A/R, un-deposited funds, and unsent invoices
- Implemented employee onboarding/offboarding process
- Collaborated with Leadership to refresh company Mission, Vision, Core Values, and Brand template
- Lead discovery, contract, training, and implementation of new ERP system
- Increased LinkedIn Following by 32% annually
- Gained experience with Collective Bargaining Agreements and union compliance
- Created marketing material in Canva including: Business cards, banners, print ads, and sales flyers
- Managed the employee SIMPLE IRA and Machinist's 401K programs
- Managed open enrollment and employee benefit programs
- Lead Accounting, HR, and People and Business Operations departments
- Created and implemented numerous processes including: Employee referral program, employee safety incentive program, employee performance reviews, employee performance improvement plan
People Operations Specialist
1 Year 10 Months- Proven full-cycle recruiter and owner of the entire employee life cycle for the organization
- Collaborated with key stakeholders from multiple departments to enhance current processes and pioneer new initiatives:
- Transitioned organization from a hybrid, to remote-first workspace
- Created and implemented the organization's rewards and recognition program, increasing overall engagement by more than 75%
- Created and maintained the organization's Employee Development Program
- Transitioned employee onboarding process from manual checklists into workflows in Paylocity
- Implemented and started tracking People Operations KPIs, including retention and turnover rates, time to hire, employee pulse score, and employee demographics
- Strategically planned the 2022-2023 People Operations Road Map, analyzing the effort to impact ratio and time commitment for each initiative
- Planned and hosted company team building events, putting focus on employee recognition and engagement
Community Association Manager
2 Years 6 Months- Managed a portfolio of HOA communities including single family homes, townhomes, and condominiums
- Guided, assisted, and recommended a course of action for Board members to conduct business using Leadership Management
- Assisted Boards and homeowners with problem resolution
- Provided fiscal management, including, but not limited to: Reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
- Conducted site reviews and provided oversight of related compliance matters
- Reviewed and submitted requests for vendor bids and contracted services
- Attended association meetings, including, but not limited to: Annual, turnover, and Board meetings
- Prepared Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings
- Maintained current knowledge of governing documents, applicable state statutes, and local ordinances that apply to each assigned community.
Assistant Property Manager
2 Years- Assisted in managing two rental assets in the Hillsboro, OR area
- Maintained occupancy through resident retention and competitive market pricing
- Completed final move out accounting: Processed checks; audited to ensure proficiency in legally binding contracts and documents
- Resolved resident and employee grievances
- Monitored and maintained monthly income and expenses, coded and processed invoices
Server
1 Month- Monitored dining area for cleanliness and organization, enhancing guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
10 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Delivered food orders promptly to ensure guest satisfaction and dining efficiency.
Server
2 Years- Delivered exceptional customer service by promptly addressing guest needs and inquiries.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Implemented upselling techniques to boost sales while maintaining quality service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Skills
Strong work ethic
Exceptional customer service
Cash handling
Memory retention
Food running
Performance improvement
Certification
- Oregon Food Handler's Certification
- OLCC Certification
Timeline
Director of Operations
Premier Gear & Machine Works
02.2023 - CurrentRead More
People Operations Specialist
Verivest, LLC
12.2020 - 10.2022Read More
Community Association Manager
The Management Trust
05.2018 - 11.2020Read More
Server
Buffalo Wild Wings
04.2016 - 05.2016Read More
Assistant Property Manager
Tandem Property Management
04.2016 - 04.2018Read More
Server
Primetime Sports Bar & Grill
06.2015 - 04.2016Read More
Server
BJ's Restaurant & Brewhouse
04.2014 - 04.2016Read More