Kaitlyn Colfer
Cinnaminson,New Jersey
Summary
Dependable Food Runner and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Food Runner
PJ Whelihan's
Maple Shade, New Jersey
11.2022 - Current
- Communicated pertinent information between staff members effectively.
- Delivered correct food items to tables according to order documentation.
- Assisted servers in tending to guests' needs, ensuring a smooth service flow during peak hours.
- Monitored dining room inventory and replenished as necessary.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
- Developed strong relationships with regular patrons, creating a loyal customer base for the establishment.
- Provided exceptional customer service by attentively listening to guests' concerns and addressing them accordingly.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Restocked food supplies in kitchen and organized storage areas.
Hostess
PJ Whelihan's
Maple Shade, New Jersey
04.2022 - 11.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered phone calls to take orders and give information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
High School Diploma -
Cinnaminson High School
Cinnaminson, NJ06.2024
Skills
- Food Safety
- Complaint Handling
- Timely food delivery
- Attention to Detail
- Food safety knowledge
- Kitchen Operations
Timeline
Food Runner
PJ Whelihan's
11.2022 - Current
Hostess
PJ Whelihan's
04.2022 - 11.2022
High School Diploma -
Cinnaminson High School