Kaitlyn Cornell
North Port,FL
Summary
Accomplished professional with a proven track record at Bayside Pet Resort And Spa, adept in customer complaint resolution and maintaining high cleanliness standards, ensuring 30% improvement in client satisfaction. Skilled in Microsoft Office and effective communication, I excel in streamlining operations and enhancing service delivery through meticulous organization and time management.
Overview
6
6
years of professional experience
Work History
Receptionist
Bayside Pet Resort And Spa
12.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Episode Care Coordinator
Sentara
10.2021 - 12.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Cleaning Crew Member
Wendys Vacation Cleaners Llc
05.2018 - 09.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
Education
Aas - Science Education
Evcc
Fredericksburg, VA07.2015
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Professional Demeanor
- Calendar Management
- Documentation And Reporting
- Typing Speed
- Tech-Savvy
- Performance Improvement
- Security awareness
- Technical Support
- Business operations understanding
- Office equipment operations
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Appointment Scheduling
- Microsoft Office
- Payment Processing
- Conflict Resolution
- Customer Complaint Resolution
Timeline
Receptionist
Bayside Pet Resort And Spa
12.2023 - 08.2024
Episode Care Coordinator
Sentara
10.2021 - 12.2023
Cleaning Crew Member
Wendys Vacation Cleaners Llc
05.2018 - 09.2022
Aas - Science Education
Evcc
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