KAITLYN DEMARIS
Dade City,FL
Summary
Retail operations professional with a strong background in store management, team training, and day-to-day supervision. Brings hands-on experience improving customer service, maintaining loss prevention and policy compliance, overseeing inventory replenishment, and managing cash handling, scheduling, and issue resolution to keep store operations running efficiently.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
GUESS Factory
Wesley Chapel, Florida
2026.03 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Coached associates on selling techniques, brand standards, and customer service.
- Trained team members on POS transactions, returns, and payment handling.
- Monitored inventory levels and coordinated stock replenishment on sales floor.
- Assisted with visual merchandising, mannequin placement, and product presentation.
- Partnered with management on scheduling, task assignments, and daily priorities.
- Reviewed store compliance with policies, procedures, and loss prevention practices.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
DOG BATHER
PETCO
Land O' Lakes, FL
2025.08 - 2026.03
- Ensured a clean, safe environment for dogs during bathing, prioritizing their comfort and well-being.
- Utilized positive reinforcement techniques to encourage good behavior from dogs during bath time.
- Executed detailed instructions from pet owners to address specific needs of each pet.
- Provided comfort to nervous pets by gently speaking to them during stressful situations. to nervous pets by talking softly.
- Developed strong customer service skills while communicating with pet owners about their animals' needs.
- Guided customers on effective home maintenance techniques to enhance pet care post-bath.
STORE MANAGER
ROCKY MOUNTAIN CHOCOLATE FACTORY
Tempe, AZ
2021.12 - 2025.06
- Established performance expectations for employees and executed improvement plans to achieve targets
- Delegated assignments to optimize coverage and uphold store standards
- Monitored inventory levels and ordered products and supplies to ensure availability
- Facilitated stocking and storage of merchandise by following defined company work processes
- Responded to customer inquiries about products
BOX OFFICE ASSOCIATE
LIGHTHOUSE IMMERSIVE
Scottsdale, AZ
2021.08 - 2022.01
- Processed ticket sales and payment transactions in computer system to ensure accurate transactions
- Verified admissions tickets and efficiently collected ticket stubs to maintain accurate attendance records
- Engaged with customers to gather feedback and resolve issues, enhancing overall customer experience
- Cleaned and sanitized areas of frequent use, including card readers, terminals, ticket kiosks and surfaces
Skills
- Store management
- Inventory control
- Visual merchandising
- Loss prevention
- Sales
- Upselling
- Customer Service
- Team Management
- Training
- Scheduling
- Data Entry
- Multitasking
- Problem-solving
- Collaboration
- Communications
Timeline
Assistant Store Manager
GUESS Factory
2026.03 - Current
DOG BATHER
PETCO
2025.08 - 2026.03
STORE MANAGER
ROCKY MOUNTAIN CHOCOLATE FACTORY
2021.12 - 2025.06
BOX OFFICE ASSOCIATE
LIGHTHOUSE IMMERSIVE
2021.08 - 2022.01