Kaitlyn Dodd
North Canton,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Macy's Department Store
4300 Belden Village St NW Mall, Canton, OH 44718
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Led client based shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Provided sizing expertise in intimate apparel and men's suiting.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Cashier
Home Depot
2406 Lincoln Way E, Massillon, OH 44646
07.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
Cashier
Gabe's Department Store
5800 Whipple Ave Nw, North Canton, OH 44720
11.2016 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Jackson High School
Jackson, OH05.2019
Skills
- Money Handling
- Staff Management
- Staff Training
- Merchandising
- Time Management
- Customer Service and Satisfaction
- Employee scheduling
Timeline
Assistant Manager
Macy's Department Store
07.2021 - Current
Cashier
Home Depot
07.2019 - 06.2021
Cashier
Gabe's Department Store
11.2016 - 11.2018
High School Diploma -
Jackson High School