Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Dow

Somersworth,NH

Summary

Dedicated customer service representative experienced with building claims, processing payments, team building, as well as working with different computer software programs. Works hard and efficient under pressure as well as being adaptable to all situations at hand.

Overview

9
9
years of professional experience

Work History

Financial Services Representative

Lincoln Financial
Dover, NH
01.2022 - Current
  • Provided excellent customer service, resolving issues quickly.
  • Processed payments in a timely manner to assure vendors would be paid quickly to be able to receive medical records.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Ensured emails were acknowledged and completed as they came in without delay.
  • Experienced with excel, word, outlook, and system one to process payments.
  • Time management
  • Working with medical record companies via phone call or email

Medical Assistant

Wentworth Douglas Hospital
Dover, NH
03.2018 - 01.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Performed medical records management, including filing, organizing and scanning documents.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Medical Assistant

Seacoast Pain Institute
Somersworth NH
07.2016 - 03.2018
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Pill counts
  • Assisting in procedures and assuring the patient is comfortable during and all questions are answered
  • Scanning and faxing records
  • Prep medications

Education

Medical Assistant - Medical Assistant

Seacoast Career School
Sanford, ME
06.2016

Skills

    Time management, customer service support, computer skills, processing payments, inputting medical records, job shadowing, cross training, assigning work to teams, and team building

Timeline

Financial Services Representative

Lincoln Financial
01.2022 - Current

Medical Assistant

Wentworth Douglas Hospital
03.2018 - 01.2023

Medical Assistant

Seacoast Pain Institute
07.2016 - 03.2018

Medical Assistant - Medical Assistant

Seacoast Career School