Kaitlyn Drew
Newburg,MO
Summary
I am a very dependable, hard worker. I take pride in what I do. I am very organized. I am comfortable with talking to people and helping others.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Mercy
09.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Representative
Mercy
11.2017 - 08.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Greeted and assisted patients with check-in procedures.
- Receive payments & post amounts paid to customer accounts.
Receptionist
My Insurance Agency
05.2016 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Receive payments and record receipts for services.
Education
High School Diploma -
Newburg High School
Newburg, MO05.2013
Skills
- Patient Registration
- Customer Satisfaction
- Payment Processing
- Patient Contact
- Phone and Email Etiquette
- Money Handling
Timeline
Patient Access Representative
Mercy
09.2021 - Current
Patient Access Representative
Mercy
11.2017 - 08.2019
Receptionist
My Insurance Agency
05.2016 - 11.2017
High School Diploma -
Newburg High School