Kaitlyn Dunbar
Vinton,VA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Logistics Customer Service Representative
Titan America
Troutville, VA
11.2023 - Current
- Took special orders in person and over telephone, generating additional revenue every month.
- Analyzed data from various sources to identify trends in customer service requests.
- Coordinated timely deliveries of various cement products to serve customers' needs and maintain company loyalty.
- Processed orders, returns, credits, and exchanges according to company policies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
911 Public Safety Telecommunicator
Roanoke City
Roanoke, VA
02.2022 - 11.2024
- Provided technical support to field personnel when needed by troubleshooting radio issues or other communication problems.
- Monitored radio communications between field units and dispatchers.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
- Participated in quality assurance activities such as post-incident reviews or customer service surveys.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Assisted departments with special requests for assistance and BOLOs.
- Conducted warrant inquiries and entered wanted persons into law enforcement databases.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
- Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
- Used radio, telephone and computer system to update first responders with new information.
Front End Department Manager
Kroger
Roanoke, VA
03.2019 - 02.2022
- Resolved customer complaints and inquiries in an efficient manner.
- Recruited and trained new employees to meet job requirements.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Implemented operational policies that improved efficiency across all departments within the store.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recognized by management for providing exceptional customer service.
Server
Country Cookin
Roanoke, VA
03.2015 - 02.2019
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
Crew Member
Burger King
Roanoke, VA
01.2014 - 02.2015
- Upheld high standards of productivity and quality in operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Took orders from patrons and input selections into store computer system.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Assisted management team with inventory counts of food products and beverage supplies.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ08-2021
Skills
- Freight Management
- Strong Organization
- Cash Management
- Stress Tolerance
- Emergency Management
- Incident Documentation
- Critical Thinking
- EMS Dispatch
- Problem-Solving
Certification
- CPR
- NCIC
- VCIN
Timeline
Logistics Customer Service Representative
Titan America
11.2023 - Current
911 Public Safety Telecommunicator
Roanoke City
02.2022 - 11.2024
Front End Department Manager
Kroger
03.2019 - 02.2022
Server
Country Cookin
03.2015 - 02.2019
Crew Member
Burger King
01.2014 - 02.2015
High School Diploma -
Penn Foster College
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