Kaitlyn Edwards
Webster,TX
Summary
Dynamic and goal-oriented professional with a proven track record at Perry’s Steakhouse & Grille, adept at handling high-stress situations and improving customer satisfaction. Skilled in multitasking and maintaining attention to detail, I strive in fast-paced environments, demonstrating strong initiative and a positive attitude. Expert in mastering new technology, I consistently exceed service goals. multitasking and customer service, ensuring seamless operation and quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Perry’s Steakhouse & Grille
Friendswood, TX
12.2023 - Current
- Prepared environment to ensure seamless operation throughout shift.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Worked with kitchen crew to ensure swift execution of to-go meals.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
Host/Waitress
Seabrook Classic Cafe
Seabrook, TX
04.2018 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Shift Leader/Barista
Sugar Mountain
Seabrook, TX
08.2021 - 03.2023
- Delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment
- Completed cash and credit card transactions accurately using POS software.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Associate Of Engineering - Electrical Design Engineering
San Jacinto College
Pasadena, TXSkills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Goal oriented
- Food presentation
- Customer service
- Attention to detail
- Positive attitude
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
To-Go Specialist
Perry’s Steakhouse & Grille
12.2023 - Current
Shift Leader/Barista
Sugar Mountain
08.2021 - 03.2023
Host/Waitress
Seabrook Classic Cafe
04.2018 - 12.2023
Associate Of Engineering - Electrical Design Engineering
San Jacinto College