Kaitlyn England
Las Vegas,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Operational Excellence Manager
Nike
Las Vegas, NV
08.2023 - Current
- Leads cross-functional teams to achieve departmental goals, fostering collaboration and teamwork.
- Review internal systems regularly for potential inefficiencies or gaps in functionality that could impact overall performance.
- Evaluate new technologies or tools for potential integration into existing processes, assessing their benefits against any associated risks.
- Analyze key performance indicators to assess operational effectiveness and identify areas for improvement.
- Enhance operational efficiency by streamlining processes and implementing innovative solutions.
- Reduce costs through diligent analysis of financial data and implementation of cost-saving measures.
- Improve customer satisfaction with timely and effective resolution of concerns and issues.
- Increase productivity by optimizing workflows and eliminating bottlenecks in operations.
- Train employees on best practices, ensuring a knowledgeable workforce capable of meeting organizational objectives.
- Develope standard operating procedures for consistent results across the organization.
- Manage projects from inception to completion, delivering results on time and within budget constraints.
- Oversee inventory management, maintaining optimal stock levels while reducing wastage and associated costs.
- Conduct root cause analyses to identify areas for improvement in operations, leading to enhanced efficiency levels.
- Interact well with customers to build connections and nurture relationships.
- Assist in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitor daily cash discrepancies and inventory shrinkage
- Report issues to higher management with great detail.
Inventory Control Manager and Compliance Specialist
Aether Gardens
08.2020 - 06.2023
- Managed and organized $12 million in inventory
- Current on industry trends and legislation
- Possesses extensive knowledge and training in METRC
- Executes daily inventory analysis; identifies and resolves discrepancies and problems
- Ensures all finished inventory meets the Cannabis Compliance Board requirements and regulations
- Verifies all Certificate of Analysis for all product testing over 0.03% THC
- Authenticates all testing and product labels
- Investigates all discrepancies found and makes necessary adjustments in METRC and POS system
- Maintains bulk and finished inventory within POS system
- Verifies that all packaged inventory is properly entered into METRC
- Maintains and updates par levels for bulk and finished inventory
- Hires and trains inventory control staff
- Maintains a strong working relationship with the Sales and Order Fulfillment team
- Responsible for proper logging and disposal of waste
- Manages rejections and returns from dispensaries
- Works with Director of Operations and Packaging Manager to ensure production goals and milestones are met
- Excellent verbal and written communication skills
- Excellent interpersonal skills and attention to detail
- Thorough understanding of inventory policies and procedures
- Monitors inventory organization and supervises inventory team according to company policies
- Prepares accurate records for all physical inventory
Inventory Control Manager
Thrive Cannabis Marketplace
05.2018 - 08.2020
- Knowledgeable on industry trends and legislation
- Ensure all products checked in meet state requirements and regulations
- Verify all licensing to ensure we are compliant with Nevada Business Licensing regulations
- Assist supervisor with ordering and maintaining PAR levels
- Assist retail managers with establishing customer sales to drive sales goals
- Assist with training new team members and complete employee evaluations
- Monitor employee development and create improvement plans when necessary
- Schedule product deliveries
- Maintain a positive working relationship with vendors to assist with order needs
- Conduct quarterly audits for 5 locations and submit to the state
- Perform daily store audits to minimize discrepancies
- Responsible for proper logging and disposal of product
- Maintain a relationship with the state to monitor products put on hold by the state through METRC
- Extensive knowledge and training in METRC (seed to sale POS)
- Conduct transfers from retail locations back to vendors
- Verify all testing and product labels are Nevada state compliant
- Ensure all new product is properly packaged and sealed upon delivery
- Assist with ordering promotional product for specific vendor sales
- Verify all Certificate of Analysis for product testing over 0.03% THC
- Maintain Vendor Payment Log and communicate with Accounting to ensure all vendors are paid in a timely manner
Full-Time Athlete, Shipping and Receiving (High Volume; $50 million/year)
Nike
01.2014 - 05.2018
- Responsible for receiving and processing product daily
- Monitored employee performance (PRE) by developing a tracking system
- Trained team members in PRE to optimize product flow
- Set and assisted management in enforcing policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Assisted management with inventory control processes to maintain sales floor levels to meet customer needs
- Verified inventory counts during weekly store audits and assisted management on controlling shrink and discrepancies
- Responsible for communication with each department (Apparel, Footwear, Operations) to ensure product needs are met daily
- Attained expert level of product knowledge, becoming go-to person for each department
- Assisted direct supervisor with ordering product based on upcoming sales and store goals
- Helped increase sales by developing a standard for filling the sales floor and optimizing floor space
- Verified obsolete and defective product, out of stock audits, and transfers to other Nike locations
- Aided management with orientation, on-boarding, and training new hires within the department
- Store MVP 2016
Assistant Manager
Finish Line
St. Louis, Missouri
01.2012 - 01.2014
- Established and optimized schedules to ensure coverage, customer needs, and sales goals were met
- Responsible for ensuring sales goals were met in key areas
- Counted and secured deposits
- Scheduled weekly shipments in coordination with distribution hub
- Ensured End of Day email highlighted all sales goals met and areas for improvement
- Communicated with the District Manager to improve conversion rate in order to drive sales
- Developed an incentive program for team members to drive conversion rate
- Performed weekly, monthly, and quarterly store audits to help minimize shrink
- Trained new team members brought onboard
- Provided excellent customer service
Skills
- Supply chain optimization
- Quality management systems
- Organizational development
- Workflow optimization
- P&L management
- Operational cost control
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
Timeline
Operational Excellence Manager
Nike
08.2023 - Current
Inventory Control Manager and Compliance Specialist
Aether Gardens
08.2020 - 06.2023
Inventory Control Manager
Thrive Cannabis Marketplace
05.2018 - 08.2020
Full-Time Athlete, Shipping and Receiving (High Volume; $50 million/year)
Nike
01.2014 - 05.2018
Assistant Manager
Finish Line
01.2012 - 01.2014