Kaitlyn Farley
Pearland,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Looking to expand my experience in other categories of the workforce.
Overview
6
6
years of professional experience
Work History
Store Manager
Uniform Destination
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Grocery Clerk
Kroger
02.2023 - 07.2023
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Assisted customers with price checking fruits and vegetables and finding requested items in department
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Shift Manager
Pet Supplies Plus
10.2022 - 02.2023
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Cross-trained existing employees to maximize team agility and performance
- Applied customer feedback to develop process improvements and support long-term business needs
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Assistant Store Manager
Lids
03.2022 - 10.2022
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Rotated merchandise and displays to feature new products and promotions
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Cashier/Sales Associate
Walmart
04.2019 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Became front end manager and in charge of customer service for online grocery in 2020 and 2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
Team Member
Whataburger
01.2019 - 04.2019
- Contributed to team success by completing jobs quickly and accurately
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Reduced customer wait times by quickly operating customer window and sales register
- Greeted customers promptly and took orders to keep flow of traffic moving
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Boarding Technician
Southern Tails
06.2018 - 08.2018
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
Education
High School Diploma -
Shadow Creek High School
Pearland, TX05.2018
Skills
- Animal Care
- POS
- Management Experience
- Data Entry
- Microsoft
- Scheduling
- Bank Deposits
Timeline
Store Manager
Uniform Destination
07.2023 - Current
Grocery Clerk
Kroger
02.2023 - 07.2023
Shift Manager
Pet Supplies Plus
10.2022 - 02.2023
Assistant Store Manager
Lids
03.2022 - 10.2022
Cashier/Sales Associate
Walmart
04.2019 - 04.2022
Team Member
Whataburger
01.2019 - 04.2019
Boarding Technician
Southern Tails
06.2018 - 08.2018
High School Diploma -
Shadow Creek High School
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