Kaitlyn Ferguson
College Station,TX
Summary
Dynamic sales and customer service professional with a proven track record at Renewal By Anderson, enhancing customer satisfaction and increasing sales revenue through insightful product recommendations and relationship management. Skilled in patient monitoring and chart management, demonstrating exceptional attention to detail and a cheerful, energetic demeanor. Achieved significant results in fast-paced environments, leveraging both sales expertise and exceptional customer service skills.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Renewal By Anderson
04.2024 - 10.2024
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Worked effectively in fast-paced environments.
- Made up to 400 outbound calls daily
- Answered up to 150 inbound calls daily
Personal Shopper
Walmart
10.2022 - 02.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Twin Peaks Girl
Twin Peaks Restaurants
12.2021 - 05.2022
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintaining costume and uniform guidelines to portray the twin peaks image.
- Selling food and drinks while going above and beyond to upsell and offer variety of menu items
- Having knowledge of alcohol and menu items.
Rehabilitation Technician
Encompass Health Rehabilitation Hospital
06.2021 - 11.2021
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Carhop Server
Sonic
08.2018 - 02.2021
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Cashier
HEB Grocery Store
10.2018 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor's Degree - Business
Texas State University
San Marcos, TX06-2025
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Organized and efficient
- Data entry
- Email and phone etiquette
- Sales expertise
- Relationship building and management
- Patient monitoring
- Patient chart management
Timeline
Inside Sales Representative
Renewal By Anderson
04.2024 - 10.2024
Personal Shopper
Walmart
10.2022 - 02.2023
Twin Peaks Girl
Twin Peaks Restaurants
12.2021 - 05.2022
Rehabilitation Technician
Encompass Health Rehabilitation Hospital
06.2021 - 11.2021
Cashier
HEB Grocery Store
10.2018 - 01.2021
Carhop Server
Sonic
08.2018 - 02.2021
Bachelor's Degree - Business
Texas State University
Similar Profiles
Ryder DelavernRyder Delavern
Canvasser at Renewal By AndersonCanvasser at Renewal By Anderson
Vladimir PopovichenkoVladimir Popovichenko
Window and Door Installer at Renewal By AndersonWindow and Door Installer at Renewal By Anderson
Bree HilliardsBree Hilliards
Brand Ambassador at Renewal By AndersonBrand Ambassador at Renewal By Anderson