Kaitlyn Fitzpatrick
Tempe,AZ
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
17
17
years of professional experience
Work History
Patient Access Services
Banner University Medical Center
Phoenix, Arizona
08.2024 - 08.2025
- Registered patients upon arrival using electronic health record systems.
- Collected and verified patient information for accuracy and completeness.
- Delivered exceptional customer service to patients and families during registration.
- Maintained confidentiality of patient records in compliance with regulations.
- Assisted in training new clerks on registration procedures and systems.
- Assisted in processing paperwork related to emergency room admissions including consent forms, release of information forms.
- Greeted patients and visitors, verified patient information, and collected copays.
Medical Receptionist / Social Media Manager
Ocean Plastic Surgery
06.2020 - 06.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Front Desk Receptionist
West 11th St Pediatrics
09.2016 - 02.2018
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Checked patient insurance, demographic, and health history to keep information current.
Patient Access Representative
The Valley Hospital
06.2011 - 08.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Emergency Department Registrar
Bergen Regional Medical Center
Paramus, New Jersey
04.2008 - 06.2011
- Enhanced emergency department efficiency with streamlined patient intake procedures.
- Managed high-volume workloads effectively, consistently meeting or exceeding departmental performance metrics for speed and accuracy.
- Reduced wait times for patients through effective communication and coordination with medical staff.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Prioritized critical cases, swiftly assessing and triaging incoming patients to appropriate care providers.
Education
Bachelor of Science - Psychology
St. Thomas Aquinas
Sparkill, NY06.2008
Skills
- Payment Collection
- Medical Billing
- Medical Office Administration
- Insurance Verification
- Medical Terminology
- Patient Scheduling
- Electronic Medical Records
- Customer Service
- Attention to Detail
- Organizational Skills
- Patient Registration
References
References available upon request.
Timeline
Patient Access Services
Banner University Medical Center
08.2024 - 08.2025
Medical Receptionist / Social Media Manager
Ocean Plastic Surgery
06.2020 - 06.2023
Front Desk Receptionist
West 11th St Pediatrics
09.2016 - 02.2018
Patient Access Representative
The Valley Hospital
06.2011 - 08.2016
Emergency Department Registrar
Bergen Regional Medical Center
04.2008 - 06.2011
Bachelor of Science - Psychology
St. Thomas Aquinas
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