Kaitlyn Fleming
Dresden
Summary
Results-oriented customer service representative known for critical thinking and patience. Experienced in resolving customer inquiries across various channels while assisting new staff on best practices, contributing to a collaborative and efficient work environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Spectrum
Zanesville, OH
11.2024 - Current
- Resolve customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Assist customers with billing issues, providing accurate information and timely solutions..
- Assisted new team members on best practices for handling customer service requests.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Crew Member
Burger King
Zanesville, OH
12.2023 - 11.2024
- Provided exceptional customer service by efficiently handling orders and addressing inquiries.
- Operated kitchen equipment and adhered to safety protocols to maintain food quality standards.
- Collaborated with team members to ensure timely food preparation during peak hours.
- Maintained cleanliness of work areas, following health and sanitation guidelines consistently.
- Assisted in training new crew members on operational procedures and customer service best practices.
Team Member
Tj Maxx Dept Store
Zanesville, OH
10.2022 - 10.2023
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays to increase product visibility and drive sales.
- Operated point-of-sale system efficiently for accurate transactions and cash handling.
- Collaborated with team members to ensure timely restocking of shelves and inventory management.
- Adapted quickly to changing priorities during peak hours, ensuring customer satisfaction remained high.
Education
High School Diploma -
Zanesville High School
Zanesville, OHSkills
- Critical thinking
- Active listening
- Product knowledge
- Patience and empathy
- Customer service
- Staff mentoring
- Clear communication
Timeline
Customer Service Representative
Spectrum
11.2024 - Current
Crew Member
Burger King
12.2023 - 11.2024
Team Member
Tj Maxx Dept Store
10.2022 - 10.2023
High School Diploma -
Zanesville High School