Kaitlyn Fortney
Mercy – Primary Care Clinic
Strafford,MO
8
years of professional experience
Detail-oriented healthcare professional with experience in primary care, pediatric neurology, and surgical technology. Specializes in patient care, clinical documentation, and interdisciplinary collaboration. Effectively manages fast-paced environments while ensuring high-quality support for patients and healthcare teams.
Work History
Medical Assistant
9 Months- Prepare patients for examinations and procedures while maintaining privacy, safety, and HIPAA standards.
- Supported providers in clinical workflow, patient care, documentation, and follow-up coordination to enhance overall patient experience.
- Support providers with day-to-day clinical workflow, patient care, documentation, and coordination of follow-up needs.
- Coordinated referrals and communicated with specialists and outside providers to ensure seamless continuity of care for patients.
- Managed appointment scheduling, patient communications, insurance verification, and prior-authorization processes to streamline operational efficiency.
- Coordinate referrals, communicate with specialists and outside providers, and help ensure continuity of care.
- Maintain accurate electronic health records and complete clinical documentation in a timely manner.
Medical Assistant – Pediatric Neurology
1 Year 6 Months- Delivered clinical and administrative support for pediatric neurology patients and providers in fast-paced specialty setting, enhancing patient experience.
- Roomed patients and documented vital signs, medical histories, medications, and clinical information accurately to ensure comprehensive care.
- Coordinated patient scheduling, referrals, and care communication with families and healthcare teams to streamline patient flow.
- Maintained accurate electronic health records and protected patient information in accordance with HIPAA requirements.
- Built trusting relationships with patients and families through clear, compassionate communication.
Surgical Technologist – Vascular Team
2 Years- Supported the vascular surgery team as a surgical technologist during operative procedures.
- Prepared operating rooms and organized instruments and equipment to meet specific requirements of each surgical case.
- Maintained sterile technique and high infection-control standards throughout surgical procedures.
- Anticipated surgeon and surgical team needs and provided instruments and supplies efficiently and accurately.
- Collaborated with surgeons, nurses, and anesthesia professionals to enhance surgical outcomes and team efficiency.
- Performed effectively in high-pressure situations while maintaining attention to patient safety, sterile field integrity, and procedural workflow.
Surgical Procedure Assistant
3 Years 2 Months- Supported surgical technologists, nurses, and CRNAs with operating-room tasks and surgical case preparation to facilitate efficient procedures.
- Maintained inventory and organized operating rooms to ensure readiness of supplies and equipment for scheduled procedures.
- Followed infection-control and aseptic practices when handling surgical supplies and equipment.
- Coordinated room setup and equipment preparation to optimize daily operating-room operations.
- Supported surgical scheduling during periods of low staffing and helped maintain efficient case flow.
Cashier Trainer
9 Months- Trained new employees on store procedures, policies, customer service expectations, and cash-handling processes to ensure consistent service quality.
- Delivered hands-on instruction and clear communication, resulting in fewer transaction errors.
- Operated POS systems and processed cash, credit, and check transactions accurately.
- Collaborated with team members to assist customers and effectively resolve inquiries and issues.
Education
Associate of Science - Surgical Technology
- Student Representative Council
- Recognized for Most Surgical Cases Completed
Skills
Patient intake management
Clinical documentation & EHR
Insurance verification
Prior authorizations
Patient education
HIPAA compliance
Infection control techniques
Pediatric patient support
Team collaboration
Appointment scheduling
Care coordination
Surgical instrumentation
Primary care support
Operating room prep
Medical terminology
ADDITIONAL STRENGTHS
- Patient-centered communication
- Reliable under pressure
- Adaptable in fast-paced environments
- Strong clinical and administrative organization
- Collaborative healthcare team member
Timeline
Medical Assistant
Mercy – Primary Care Clinic
11.2025 - CurrentRead More
Medical Assistant – Pediatric Neurology
Mercy Hospital Springfield
05.2024 - 11.2025Read More
Surgical Technologist – Vascular Team
Mercy Hospital Springfield
05.2022 - 05.2024Read More
Surgical Procedure Assistant
Mercy Hospital Springfield
03.2019 - 05.2022Read More
Cashier Trainer
Academy Sports + Outdoors
06.2018 - 03.2019Read More
Ozarks Technical Community College
Associate of Science from Surgical Technology
Read More