Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Galin

Boca Raton,FL

Summary

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Overview

4
4
years of professional experience

Work History

Host

Gallaghers Steakhouse
02.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Front of House Trainer

Bolay
06.2021 - 01.2025
  • Mentored new employees, fostering a supportive environment conducive to growth and development.
  • Assisted management in identifying areas for improvement, resulting in increased overall performance.
  • Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
  • Cooked and prepared food
  • Dealt with caterings and customer complaints
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.

Host/Bartender/Server

Fuzzy Tacos
08.2023 - 05.2024
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Opened and closed the store

Education

Associate of Arts - Exercise Science

Valencia College
Orlando, FL
07-2025

High School Diploma -

Boca Raton Community High School
Boca Raton, FL
05-2023

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Professional appearance
  • POS software
  • Telephone reception
  • Guest relations
  • Reservations
  • Up-selling techniques
  • Front of house organization

Timeline

Host

Gallaghers Steakhouse
02.2025 - Current

Host/Bartender/Server

Fuzzy Tacos
08.2023 - 05.2024

Front of House Trainer

Bolay
06.2021 - 01.2025

Associate of Arts - Exercise Science

Valencia College

High School Diploma -

Boca Raton Community High School

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