Kaitlyn Garner
Asheboro,NC
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Dedicated 911 Dispatcher offering Number years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Area of expertise and Type protocols. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Certified Job Title offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
10
10
years of professional experience
Work History
911 Telecommunicator
Chatham County 911
06.2023 - Current
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
911 Communications Supervisor
Randolph county 911
11.2016 - 06.2023
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Front End Associate
Foodlion
08.2013 - 11.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
High School Diploma -
Randleman High School
Randleman, NC06.2013
Skills
- EMS Dispatch
- Database Queries
- Information Intake
- Crisis Management
- Basic Life Support Understanding
- Call Management
- Computer-Aided Dispatching
- Decision-Making
- Works Well Under Pressure
- Computer Skills
- Police and Fire Procedures
- Problem-Solving
- Critical Thinking
- Active Listening
- Emergency Medical Instruction
- Map Reading Skills
- Data Entry
- Teamwork and Collaboration
Timeline
911 Telecommunicator
Chatham County 911
06.2023 - Current
911 Communications Supervisor
Randolph county 911
11.2016 - 06.2023
Front End Associate
Foodlion
08.2013 - 11.2016
High School Diploma -
Randleman High School
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