Kaitlyn Glastetter
Chaffee
Summary
Accurate Applications Analyst proficient in designing and building new applications and modules to accommodate business requirements. A methodical and competent professional with Epic software optimization and troubleshooting expertise. Eager to apply these talents and a superior work ethic to a new position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior MyChart Consultant
Pivot Point Consulting
01.2023 - Current
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Designed and completed all build related to direct and open scheduling for 29 different specialties.
- Implemented bulk ordering with automatic ticket scheduling for multiple care management workflows.
- Standardized eCheck-in system wide including eCheck-in steps, questionnaires, and any department overrides required.
- Implemented push notifications
MyChart Application Analyst - Senior
SSM Health
11.2021 - 01.2023
- Performed troubleshooting, maintenance and optimization of MyChart application.
- Completed patient reported outcomes project as well as numerous questionnaire related projects.
- Assisted with the maintenance of telehealth and scheduling, both direct and open, for the MyChart Platform.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
MyChart Analyst - Senior
Saint Francis Healthcare System
11.2017 - 11.2021
- Built, tested and deployed scalable, highly available MyChart related functionality.
- Maintained existing applications and designed and delivered new applications.
- Completed build for multiple Epic Applications including; MyChart, EpicCare Link, EpicCare Ambulatory, Healthy Planet, Care Everywhere, Cadence, and Regulatory Requirement.
- Led and completed build for multiple projects and demos related to MyChart functionality including but not limited to MyChart Video Visits, eCheck-In, E-Visits, Direct Scheduling, Open Scheduling, Ticket Scheduling, Fast Pass, Provider Photos, Note and Test Result Releases, Financial Assistance Module, PACs Integration (Radiology Imaging viewable), Auto - Instant Activation, Multiple Questionnaires, Symptom Checker, etc.
- Led multiple Epic Upgrades including reviewing, building, and testing Nova.
- Primary Data Courier for the Ambulatory Team.
- Workflow Engine Group Team Member.
- Completed full install of Healthy Planet Application.
- Rebuilt process to enabling EpicCare Link members for the organization.
- Creating general MyChart tip sheets and trained Help Desk members on first call resolutions for MyChart issues.
- Led MyChart Knowledge classes to the general public and answered questions based on the application.
CT Technologist
Saint Francis Healthcare System
06.2011 - 11.2017
- Responded to physician questions and needs regarding patients.
- Assisted radiologists with image-guided body biopsies and thyroid biopsies.
- Monitored patient's well-being during exams and recognized discomfort or medical problems and took appropriate action.
- Performed high quality radiologic, CT and fluoroscopy exams on incoming patients.
- Tended to physical and psychological patient preparation, calmly talking through procedures while positioning patients for scans and x-rays to alleviate nervousness or anxiety.
- Demonstrated competency in assessment and range of treatment indicated for patients of diverse demographics.
- Injected contrast for CT scans in accordance with department policy.
- Communicated clinical observations during CT scan examinations to radiologist.
Education
Associate of Science - Radiologic Technology
Mineral Area College
Park Hills06.2011
Skills
- MyChart optimization
- Application development
- Complex problem-solving
- Maintenance and Repair
- Teamwork and Collaboration
- Dependable and Responsible
- Problem-Solving
- Analytical and Critical Thinking
Certification
EpicCare Ambulatory
EpicCare Link
Healthy Planet
MyChart
Cadence
Regulatory Reporting - Objectives Measures
Regulatory Reporting - Quality Measures for Eligible Clinicians
Timeline
Senior MyChart Consultant
Pivot Point Consulting
01.2023 - Current
MyChart Application Analyst - Senior
SSM Health
11.2021 - 01.2023
MyChart Analyst - Senior
Saint Francis Healthcare System
11.2017 - 11.2021
CT Technologist
Saint Francis Healthcare System
06.2011 - 11.2017
Associate of Science - Radiologic Technology
Mineral Area College
EpicCare Ambulatory
EpicCare Link
Healthy Planet
MyChart
Cadence
Regulatory Reporting - Objectives Measures
Regulatory Reporting - Quality Measures for Eligible Clinicians
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