Kaitlyn Godwin
Hollister,Ca
Summary
Dynamic and detail-oriented professional with a positive attitude, experienced at Sutter Health in enhancing patient service through effective appointment scheduling and insurance verification. Proficient in payroll control and HR support, I excel in improving customer service processes while maintaining compliance and confidentiality. Committed to delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Sutter Health
Los Altos
12.2023 - Current
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Epic to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Assistant Administrative Manager
Youth Recovery Connections
Hollister
01.2023 - 12.2024
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Completed bi-weekly payroll for 10 employees.
- Updated reports, managed accounts, and generated reports for company database.
- Created organized filing system to manage department documents.
Policy Service Representative
Golden Memorial Insurance
Hollister, CA
03.2022 - 01.2023
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Generated, posted and attached information to claim files.
Education
Accounting Degree AA - Business Accounting AA
Gavilan College
Gilroy, CA12.2024
High School Diploma -
Christopher High School
Gilroy, CA06.2017
Skills
- Positive Attitude and Energetic
- Payroll Control
- Employee Onboarding
- Customer Service Process Improvement
- Accounting Procedures
- HR Support
Timeline
Patient Service Representative
Sutter Health
12.2023 - Current
Assistant Administrative Manager
Youth Recovery Connections
01.2023 - 12.2024
Policy Service Representative
Golden Memorial Insurance
03.2022 - 01.2023
Accounting Degree AA - Business Accounting AA
Gavilan College
High School Diploma -
Christopher High School