Kaitlyn Gonsalves
Puyallup
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
MultiCare Health System
Puyallup, WA
08.2023 - Current
- I am currently a certified medical assistant working in a colon and rectal out-patient clinic. I am a part of the preceptor network and help train new Multicare employees. I room patients, review medical history, collect vital signs and I am also trained to assist with in-office procedures. I am responsible for ensuring that patient messages, either in MyChart or on the phone, are answered within appropriate time frames. I chart prep for the providers to ensure that patients are appropriately scheduled, and that the provider has all necessary information for the patient’s office visit, including colonoscopy reports, any imaging reports and chart notes from other medical providers the patient may have seen. I am the back-up to our PSL (Patient Safety Lead) and will cover lead duties while she is away, this includes but is not limited to doing clinic ordering, tracers and proctoring new employees.
Certified Medical Assistant Lead
Proliance Surgeons
Puyallup, WA
08.2017 - 07.2023
- I was the clinic lead for Proliance Puyallup Surgery and oversaw a team of around 10 staff members. I ordered all supplies for our clinic, stocked the exam rooms and made sure things ran smoothly. I was the main point of contact when questions or issues would arise and was able to resolve any problem in a timely manner. I would conduct interviews with potential team members and bring individuals in for interviews. I attended management meetings and would contribute knowledge to new processes and any problem solving. I worked under a surgical oncologist whose focus was breast cancer and melanoma. I collected vital signs, roomed patients, collected medical history and input information into the EPIC EMR system. I would do research for each patient regarding medical history, family history of cancer and track down pathology reports and imaging reports. I would assist with in-office procedures including placement of SAVI radiation catheters, debridement of wounds, wound packing, drain removal and stitch or staple placements and removals. I would triage phone calls daily, coordinate with the surgeons in the office and reply in a timely manner. I oversaw the training and onboarding of new employees in the clinic and helped acclimate them. I helped organize and implement a breast program for cancer patients to have easier access to prosthetic devices after surgery and treatment, including but not limited to building the billing process, scheduling process and inventory ordering.
Geek squad manager
Best Buy/Geek Squad
Federal Way, WA
09.2012 - 08.2017
- I oversaw Geek Squad in Federal Way, WA and ran a team of ten or more employees at any given time. I would help with computer repairs as well as software repair and operating system errors. I oversaw the entire store during opening or closing hours and was a building key holder. I oversaw asset protection, shipping and receiving client products to and from Geek Squad Headquarters and ensuring HIPAA was always enforced. I would work in the back office as well and oversaw deposits and cash distribution throughout the store on the daily. I would help implement new processes within the store and help train employees who were either new or not meeting their sales goals.
Manager
Pizza Hut
Puyallup, WA
05.2009 - 09.2012
- I managed a team of 10 plus employees on most nights. Closing the store, which including inventory of all products, cash handling and cleaning. Taking care of customer complaints both in person and on the phone. I was also a waitress and in charge of both dine in and carry out orders.
Education
Certificate in Medical Assistant -
Charter College-Anchorage
Fife, WA09-2015
Associate Degree in Applied Science - undefined
Charter College-Anchorage
Puyallup, WA08-2017
High school diploma - undefined
Emerald Ridge High School
06-2011
Skills
- HIPAA compliance
- Medical terminology
- Patient care
- Clinical documentation
- Vital sign monitoring
- Inventory and supply management
- Conflict resolution
- Multitasking and organization
- Basic life support
- Schedule coordination
Certification
- National Certified Medical Assistant
September 2015 to Present
913999 - NCCT Certified
- CPR Certification
- BLS Certification
- Washington State Certified Medical Assistant
CM6062788
Timeline
Certified Medical Assistant
MultiCare Health System
08.2023 - Current
Certified Medical Assistant Lead
Proliance Surgeons
08.2017 - 07.2023
Geek squad manager
Best Buy/Geek Squad
09.2012 - 08.2017
Manager
Pizza Hut
05.2009 - 09.2012
Associate Degree in Applied Science - undefined
Charter College-Anchorage
High school diploma - undefined
Emerald Ridge High School
Certificate in Medical Assistant -
Charter College-Anchorage