Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Kaitlyn Gonzalez

New York,NY

Summary

Outstanding assistant with 5 years of experience leading with positive, constructive influences and ensuring a safe and productive work environment through strong organizational skills. Thoroughly prepared medical assistant with 5 years of experience organizing and planning work schedules, attendance, and payroll, supervising employees, and providing quality customer service

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

McDonald's
  • Established personal connections with customers, exceeding customer service expectations
  • Performed a full audit of inventory and sales reports, ensuring accuracy
  • Built rapport with clients by providing quality customer service and problem solving

Customer Service Representative

GCS GLOBAL CONTACT SERVICES
01.2025 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dental Assistant/Receptionist

Dental Care Alliance
02.2021 - 12.2022
  • Communicated with patients to schedule appointments and identify dental needs, increasing patient compliance in teeth cleaning by 50%
  • Added an additional 200 new patients to the practice's client database.
  • Provided excellent customer service in the dental office
  • Received positive feedback from patients for the quality of cleaning and engaging communication

Cashier/Customer Service

Pathmart
08.2019 - 11.2020
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
  • Developed and trained new cashier representatives on the proper handling of customer inquiries

Cashier and Customer Service

Starbucks
05.2018 - 05.2019
  • Handled customers orders with professional care and love.
  • Counted register cash after all shifts.
  • Trained new employees.

Education

Medical Assistant -

ABC Training Center
07.2016

Skills

  • Organizational skills, Communication skills, Computer skills, Spanish, Customer service, English, Leadership, Databases
  • Teamwork and collaboration
  • Customer service
  • Problem-solving skills

Accomplishments

  • Project Development - Collaborated with team of [team] in the development of [project].
  • Increased productivity [number]% by implementing several process improvements.
  • Brought in [number] new customers.

Certification

  • Certified MEDICAL ASSITANCE, [Company Name] - [Timeframe]

Languages

English
Full Professional

Timeline

Customer Service Representative

GCS GLOBAL CONTACT SERVICES
01.2025 - 04.2025

Dental Assistant/Receptionist

Dental Care Alliance
02.2021 - 12.2022

Cashier/Customer Service

Pathmart
08.2019 - 11.2020

Cashier and Customer Service

Starbucks
05.2018 - 05.2019

Sales Associate

McDonald's

Medical Assistant -

ABC Training Center