Kaitlyn Haggerton
Ocoee,FL
Summary
Proven multitasker and exceptional communicator, excelled in fast-paced environments at Chuys, enhancing guest satisfaction and streamlining service efficiency. Skilled in POS system management and fostering customer relationships, demonstrated a strong work ethic and professional demeanor. Achieved seamless service transitions and maintained high-quality guest engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Chuys
Orlando, FL
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host/Togo
Darden
Winter Garden, FL
10.2020 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Associate Degree In Nursing - Nursing
Valencia College
Orlando, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
Certification
CPR certified
Timeline
Server
Chuys
10.2022 - Current
Host/Togo
Darden
10.2020 - 08.2022
Associate Degree In Nursing - Nursing
Valencia College