Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Hayes

Biloxi,MS

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Optician

Tri County Eye Clinic
06.2021 - Current
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

Daycare Teacher

ABC Child Development Center
06.2013 - Current
  • Gave one-on-one attention to children while maintaining overall focus on the entire group
  • Established daily routines that were easy for the children to follow
  • Promoted language development skills through reading and storytelling
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces
  • Dressed children and changed diapers
  • Communicated regularly with parents about daily activities and behaviors
  • Offered parents detailed daily reports that outlined their child's day
  • Maintained daily records of children's individual activities, behaviors, meals and naps.

Sales Associate

Steinmart
10.2010 - 05.2013
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Provided an elevated customer experience to generate a loyal clientèle
  • Routinely answered customer questions regarding merchandise and pricing
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Built long-term customer relationships and advised customers on purchases and promotions.

Education

Associate of Science - Nursing Education

MGCCC Jeff Davis
Gulfport, MS
05.2013

High School Diploma -

Biloxi High School
Biloxi, MS
05.2011

Skills

  • CPR/First Aid certified
  • Multitasking Abilities
  • Creative problem solving
  • Organizational Skills
  • Honest employee
  • Quick learner
  • HIPAA Compliance Knowledge
  • Patient Communication
  • Telephone Etiquette
  • Professionalism in Healthcare
  • Electronic Health Records Management
  • Inventory Management

Timeline

Optician

Tri County Eye Clinic
06.2021 - Current

Daycare Teacher

ABC Child Development Center
06.2013 - Current

Sales Associate

Steinmart
10.2010 - 05.2013

Associate of Science - Nursing Education

MGCCC Jeff Davis

High School Diploma -

Biloxi High School

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Kaitlyn Hayes