Kaitlyn Herman
Blacksburg,VA
Summary
Dynamic and organized individual with proven track record of excelling in customer service and communication. Skilled in appointment scheduling and data entry, I foster positive client relations and maintain a welcoming environment. Adept at multitasking, I ensure efficient operations while delivering compassionate support in high-pressure situations. I have a passion for helping others and creating a positive, welcoming, and friendly environment for everyone I come across.
Overview
1
1
year of professional experience
Work History
Receptionist
In Balance Yoga Studio
Blacksburg, VA
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Veterinary Assistant
Amanda Paulhamus, DVM
Linden, PA
05.2024 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Education
Bachelors - Animal Sciences
Virginia Tech
Blacksburg, VAJersey Shore Area Senior High School
Jersey Shore, PA06.2024
Skills
- Organization skills
- Communication Skills
- Greeting Skills
- Customer Service Skills
- Cooperative
- Multi- Tasker
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
Timeline
Receptionist
In Balance Yoga Studio
11.2024 - Current
Veterinary Assistant
Amanda Paulhamus, DVM
05.2024 - Current
Bachelors - Animal Sciences
Virginia Tech
Jersey Shore Area Senior High School