Kaitlyn Hickman
Clermont
Summary
Motivated Political Science student graduating in August 2025 with a passion for legal studies and national security, with a long-term goal of pursuing a career in the United States Intelligence Community. Demonstrates strong critical thinking and problem-solving skills, reinforced by academic coursework at the University of Central Florida. Eager to gain a better understanding of the legal system and cybersecurity to prepare for a career in intelligence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Staff
Publix
04.2019 - Current
- Providing outstanding service to customers by attending to concerns and developing solutions.
- Establishing a positive work environment for customers and associates.
- Ability to work in a fast- paced environment.
- Front End Coordination: Helped coordinate daily operations within the customer service department, ensuring seamless workflow and fostering a collaborative work environment.
Patient Coordinator
Pennachio Eye
11.2022 - 07.2023
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies and clinic protocols in order to provide accurate information and assistance to patients.
Education
General Studies
Valencia College
Orlando, FLBachelor of Arts - Political Science: National Security And Intel.
University of Central Florida
Orlando, FL08-2025
Skills
- Critical thinking and analysis
- Risk assessment and stratification
- Investigative techniques
- Basic cybersecurity
- Friendly, positive attitude
- Flexible and adaptable
- Organization and time management
Certification
Criminal Profiling (University of Central Florida, August 2025)
Timeline
Patient Coordinator
Pennachio Eye
11.2022 - 07.2023
Customer Service Staff
Publix
04.2019 - Current
General Studies
Valencia College
Bachelor of Arts - Political Science: National Security And Intel.
University of Central Florida
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