Kaitlyn Holder
Powhatan,VA
Summary
Resourceful Operations Supervisor known for high productivity and efficient task completion. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Supervisor
RCG Behavioral Health Network
01.2021 - Current
- Oversee all operations at all 4 centers.
- Oversee team member call-outs, as well as client call-outs.
- Ensure all clients have a therapist assigned to them for their scheduled session.
- Oversee transportation fleet, team members on transportation, as well as clients on transportation.
- Ensure vehicle maintenance is up to date regularly.
- Handle corrective action (i.e., verbal and/or written warnings) for all team members in areas including, but not limited to: call outs, late arrivals, dress code violations, cell phone policy, etc.
- Ensure daily operations run smoothly.
- Identified areas of improvement and developed strategies to increase efficiency.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
Operations Coordinator
RCG Behavioral Health Network
07.2020 - 01.2021
- Worked closely with the Operations team to ensure all clients were assigned a therapist for their session
- Handled team member call outs as well as client call outs
- Ensured center sessions at Henrico location ran smoothly
- Ensure client's transportation ran smoothly to and from home
RBT
RCG Behavioral Health Network
05.2019 - 07.2020
- Working under the direct supervision of a BCBA, work with assigned clients throughout the day and implement treatment plan as written by BCBA and complete curriculum goals during sessions
- Complete proper documentation by deadlines and turn into BCBA
ABA Therapist
ABA VA LLC
04.2017 - 05.2019
- Working under the supervision of a BCBA, work with assigned clients with disabilities to fulfill their service plans
- Help students with functional and daily living skills
Program Technician
Chesterfield County Public Schools
11.2017 - 06.2018
- Working under the supervision of a licensed teacher, work with students with disabilities to fulfill their IEP goals
- Help students with eating, toileting and daily living skills
Crisis Counselor
Sarah Dooley Center for Autism
04.2017 - 11.2017
- Working under supervision of licensed teacher, work with assigned students with autism ages 5-22
- Conduct daily skills with students throughout the daily
- Follow daily schedule while implementing behavior plans written by licensed teacher
- Turn in required paperwork on schedule
Program Technician
Chesterfield County Public Schools
12.2016 - 04.2017
- Working under the supervision of a licensed teacher, work with students with disabilities to fulfill their IEP goals
- Help students with eating, toileting and daily living skills
Veterinary Assistant
Midlothian Animal Clinic
07.2016 - 12.2016
- Working under supervision of a veterinarian, welcome clients, load clients into rooms, take brief history from clients, make all phone calls, answer phone lines, schedule appointments, read through emails, fill prescriptions
Office Manager
Virginia Outdoor Lighting
03.2016 - 07.2016
- Answer phones, make appointments, manage all customer accounts, send out payments, maintain contact with owner
Phone Receptionist
Richmond Allergy and Asthma
12.2015 - 03.2016
- Answering phones and scheduling appointments, check insurance for upcoming appointments, errands for doctors, handle all medical records
Crisis Counselor
Sarah Dooley Center for Autism
01.2014 - 12.2015
- Working under supervision of licensed teacher, work with assigned students aged 5-22
- Conduct daily skills with students throughout the day
- Follow daily schedule while implementing behavior plans written by licensed teacher
- Turn in required paperwork on time
Instructional Assistant
Dominion School for Autism
11.2011 - 12.2013
- Working under supervision of licensed teacher, work with assigned students aged 5-22
- Conduct daily skills with students throughout the day
- Organized instructional materials and activities for special education classrooms.
- Assisted teachers in creating lesson plans and modifying curriculum.
- Monitored student progress and provided feedback to teachers regarding student achievement.
Camp Counselor
Unique Kids
06.2009 - 06.2011
- Worked with children on the Autism Spectrum to improve social and emotional skills through Sports
Education
Advanced Diploma -
Midlothian High School
Midlothian06.2011
Skills
- Self-motivated
- Excellent time management skills
- Always go above and beyond
- Very team oriented
- Compliance Management
- Performance monitoring
- Customer Relations
- Operations Management
- Scheduling Coordination
- Customer Relationship Management
Certification
RBT Certification, 2018-Current
Timeline
Operations Supervisor
RCG Behavioral Health Network
01.2021 - Current
Operations Coordinator
RCG Behavioral Health Network
07.2020 - 01.2021
RBT
RCG Behavioral Health Network
05.2019 - 07.2020
Program Technician
Chesterfield County Public Schools
11.2017 - 06.2018
ABA Therapist
ABA VA LLC
04.2017 - 05.2019
Crisis Counselor
Sarah Dooley Center for Autism
04.2017 - 11.2017
Program Technician
Chesterfield County Public Schools
12.2016 - 04.2017
Veterinary Assistant
Midlothian Animal Clinic
07.2016 - 12.2016
Office Manager
Virginia Outdoor Lighting
03.2016 - 07.2016
Phone Receptionist
Richmond Allergy and Asthma
12.2015 - 03.2016
Crisis Counselor
Sarah Dooley Center for Autism
01.2014 - 12.2015
Instructional Assistant
Dominion School for Autism
11.2011 - 12.2013
Camp Counselor
Unique Kids
06.2009 - 06.2011
Advanced Diploma -
Midlothian High School
Similar Profiles
Anthony WilliamsAnthony Williams
Behavior Technician at RCG Behavioral Health NetworkBehavior Technician at RCG Behavioral Health Network
Kailah LeeKailah Lee
ABA Therapist at RCG Behavioral Health NetworkABA Therapist at RCG Behavioral Health Network
Julia RobledoJulia Robledo
Housing/Adult Mental Health Case Manager at Behavioral Health NetworkHousing/Adult Mental Health Case Manager at Behavioral Health Network