KAITLYN HOLMES
Turner,OR
Overview
3
3
years of professional experience
Work History
Software Technician
Open Dental
Salem, OR
09.2023 - Current
- Provide phone-based support to dental offices regarding a wide variety of technical issues. Able to interpret and troubleshoot customer concerns while providing excellent customer service and communicating clearly.
- Strive to learn new concepts daily to better assist customers and grow knowledge of software, both clinical and technical.
Barista
Dutch Bros
Salem, OR
10.2022 - 09.2023
- Worked in a team of four to six employees, while providing exceptional customer service, performing point of sale transactions, driving store operations, preparing menu items, and delivering excellent guest experiences
- Played an integral role in executing marketing initiatives and roll-outs, providing continuous feedback, and ensuring product quality, consistency, and cleanliness.
Order Picker
AMAZON FULFILLMENT CENTER
Salem, OR
05.2022 - 09.2022
- Selected, packed, and shipped customer orders, while managing inventory, loading shipments, and resolving problems in a fast-paced warehouse environment
- Instrumental in engaging diverse teams, adhering to customer delivery schedules, and meeting fulfillment production and safety standards.
Captioning Assistant
OREGON STATE UNIVERSITY ECAMPUS
Corvallis, OR
05.2021 - 01.2022
- Provide technical assistance to academic instructors and students, by editing course videos, providing real-time captions, and prioritizing workload
- Excel at maintaining accuracy, quality standards, and course accessibility.
Education
Bachelor of Science - Computer Science (Systems) - June 2023
Oregon State University
Skills
- Customer Service
- Ability to Learn Quickly
- Detail Oriented
- Time Management
- Barista Experience
- Working Independently and Collaboratively
- Communication
- POS Systems
Civic Affiliations
- Member - Association for Computing Machinery (ACM-W)
- Secretary - Girls Empowerment & Engineering Outreach (GEEO)
- Historian - Phi Sigma Rho, Engineering Sorority
Timeline
Software Technician
Open Dental
09.2023 - Current
Barista
Dutch Bros
10.2022 - 09.2023
Order Picker
AMAZON FULFILLMENT CENTER
05.2022 - 09.2022
Captioning Assistant
OREGON STATE UNIVERSITY ECAMPUS
05.2021 - 01.2022
Bachelor of Science - Computer Science (Systems) - June 2023
Oregon State University
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