Kaitlyn Hurley
Culver's Restaurant
Kalamazoo,MI
5
years of professional experience
Hard worker and proactive individual with a background in customer service and office administration. Known for strong communication and training skills, committed to enhancing team productivity and customer satisfaction.
Work History
Crew Trainer
5 Years 2 Months- Trained new crew members on standard operating procedures and customer service excellence.
- Trained new team members on correct procedures across all operations to ensure consistent service delivery.
- Resolved customer complaints professionally, utilizing effective communication and problem-solving skills to enhance satisfaction.
- Welcomed customers warmly and provided attentive service to meet diverse needs.
- Monitored food safety compliance and ensured adherence to health regulations during shifts.
Student Office Assistant
7 Months- Coordinated communication between faculty, students, and staff to maintain information flow.
- Supported professors by managing various administrative tasks in the academic setting.
- Contributed to a welcoming office environment by greeting visitors, answering phone calls, and providing accurate information.
- Assisted in daily administrative tasks to support office operations and enhance efficiency.
- Maintained office supplies inventory, facilitating timely restocking and organizing the office.
Education
Bachelor of Science - Fashion Design
- Honoree of Lee Honor College
High School Diploma
- summa cum laude graduate
- Elected Captain for Color Guard
Skills
Employee training
Team leadership
Customer service
Cash handling
Fast learner
Digital file management
Video editing
Timeline
Student Office Assistant
Western Michigan University
08.2025 - 03.2026Read More
Crew Trainer
Culver's Restaurant
06.2021 - CurrentRead More
Western Michigan University
Bachelor of Science from Fashion Design
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Northwest High School
High School Diploma
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