Kaitlyn Iverson
Middletown,OHIO
Summary
Dynamic Shift Supervisor at CVS Pharmacy with expertise in cash handling and employee training. Enhanced customer satisfaction through effective complaint resolution and implemented merchandising strategies that boosted sales. Proven ability to manage staff and foster a collaborative environment, ensuring high standards of service and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS Pharmacy
Middletown, OH
12.2024 - Current
- Conducted regular audits of cash handling processes to ensure accuracy and adherence to financial controls.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings in the store.
- Implemented merchandising strategies to enhance product visibility, contributing to increased sales performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Team Trainer
KFC Restaurant
Middletown, OH
02.2023 - 01.2025
- Trained new team members on operational procedures and customer service standards.
- Implemented effective onboarding processes to improve new hire retention rates.
- Facilitated ongoing training sessions to reinforce best practices in food safety and hygiene.
- Mentored team members, fostering a collaborative work environment and improving morale.
- Collaborated with management to identify areas for improvement in training effectiveness and efficiency.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
Education
No Degree - Business And Manufacturing
Marshall Highschool
Middletown, OHSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Project management
- Conflict resolution
- Complaint resolution
- Assigning work
Certification
OSCHA Certified
Timeline
Shift Supervisor
CVS Pharmacy
12.2024 - Current
Team Trainer
KFC Restaurant
02.2023 - 01.2025
No Degree - Business And Manufacturing
Marshall Highschool