Kaitlyn Jackson
Mello Freeze
Belleville,IL
3
years of professional experience
Detail-oriented office administrator with proven strengths in customer relations, office management, and communication. Experienced in streamlining operations to boost productivity and enhance client interactions, contributing to a positive and efficient workplace.
Work History
Receptionist
2 Months- Greeted visitors and directed them to appropriate departments, enhancing customer service experience.
- Managed multi-line phone system, efficiently routing calls to staff members.
- Maintained appointment schedules for staff, ensuring efficient time management.
- Processed incoming and outgoing mail, supporting organizational communication efforts.
- Assisted in maintaining office supplies inventory, contributing to operational efficiency.
- Coordinated meeting room bookings, facilitating smooth event planning and execution.
- Developed knowledge of organizational programs, providing accurate information to clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Supervisor
3 Years 2 Months- Trained and mentored team members on operational best practices and safety protocols.
- Streamlined workflow processes, enhancing productivity and minimizing downtime.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Oversaw daily operations to ensure efficient service and product quality.
- Resolved customer complaints promptly, fostering positive relationships and satisfaction.
- Trained new cashiers on systems, procedures, and customer service best practices.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma
Skills
Multi-line telephone operation
Telephone skills
Phone etiquette
Communication skills
Office administration
Appointment scheduling
Clerical support
Documentation skills
Data entry
Administrative support
Organization skills
Timeline
Receptionist
Urban League of Metropolitan St. Louis
06.2026 - CurrentRead More
Supervisor
Mello Freeze
06.2023 - CurrentRead More
Cardinal Ritter College Prep
High School Diploma
Read More