Kaitlyn Kapuscinski
San Antonio
Summary
Results-driven Property Adjuster experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
USAA
09.2025 - Current
- Oversees assigned claims caseload featuring claims with low to moderate complexity damages demanding thorough understanding of claims coverage.
- Collaborated with internal business partners and vendors to resolve low to moderate complexity claims. Ensured compliance by coordinating documentation with external regulatory authorities. Partnered with stakeholders to optimize claims resolution workflows and maintain regulatory standards.
- Conducted research from diverse sources to investigate claim damages. Identified and resolved discrepancies related to claims efficiently. Assessed subrogation potential arising from unique claim characteristics. Collaborated with insured parties and external resources to gather necessary data.
- Assesses coverage issues, analyzes past loss records, establishes and generates special investigation unit (SIU) referrals as necessary.
- Evaluates coverage through examination of investigative information concerning low to moderate complexity policy terms and contingencies.
- Determines and negotiates low to moderate complexity claims settlement.
- Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
- Maintains accurate, thorough, and current claim file documentation throughout the claims process.
- Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates
- Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Evaluated property damage claims to determine coverage and settlement amounts.
Associate Property Claims Adjuster
USAA
11.2024 - 08.2025
- Diligently administers assigned claims caseload featuring low complexity claims that demand relevant knowledge and understanding of claims coverage.
- Facilitated low complexity claims resolution through partnerships with vendors and internal stakeholders. Ensured compliance by coordinating with external regulatory bodies for accurate documentation. Worked closely with business partners to optimize claims handling procedures.
- Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
- Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.
- Determines coverage through analyzing information involving low complexity policy terms and contingencies.
- Determines and negotiates low complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
- Maintains accurate, thorough, and current claim file documentation throughout the claims process.
- Applies fundamental knowledge of estimating technology platforms; utilizes platforms to prepare claims estimates to manage low complexity property insurance claims.
- Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.
- Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Sales Operations Support Specialist
Northwestern Mutual
01.2024 - 10.2024
- Monitored and escalated critical issues promptly, resulting in a 30% reduction in unresolved action items
- Achieved a 98% data accuracy rate and improved accessibility by 50% by managing and updating client information across 5 insurance product lines
- Enhanced efficiency for Lead Advisors and the Planning Team by 20% through organizing and compiling insurance paperwork for 50+ client meetings monthly
- Delivered weekly account performance updates, fostering a 30% improvement in client engagement and financial strategy discussions
- Resolved over 150 complex customer incidents annually, achieving a 95% customer satisfaction rating in follow-up surveys
Sales Operations Coordinator
Very Good Ventures
01.2023 - 11.2023
- Evaluated and discovered target companies along with key decision-makers, recording data in CRM system, leading to 20% increase in lead quality
- Delivered timely updates and reliability of business development tools, elevating team efficiency and realizing 10% drop in data errors.
- Constructed and exhibited performance reports employing multiple sales tools, supporting strategic planning and achieving a 25% rise in sales targets.
- Facilitated coordination with legal team to improve contract editing workflows, delivering 15% faster contract turnaround time
- Supported cross-functional teams by tackling additional responsibilities as required, fostering a collaborative work environment and ensuring project completion
Sales Operations Specialist
Sandler Training, Sales San Antonio
11.2021 - 12.2022
- Executed daily outreach initiatives, including personalized emails and phone calls to engage potential clients
- Generated 2-4 appointments weekly per sales representative, enhancing sales team productivity
- Established and managed a precise sales pipeline to ensure a steady flow of high-quality leads and opportunities
- Collaborated with functional leaders to implement impactful procedures and corrective measures, enhancing overall quality performance
- Instrumental in recruiting, hiring, and training new staff members, streamlining internal operations for the organization
Education
Bachelor of Science - Data Analytics
Southern New Hampshire University
Hooksett, NH07-2027
Skills
- Excellent people skills
- Claims investigation
- Damage assessment
- Excellent time management skills
- Analytical-minded
- Coaching and mentoring
Certification
- HAAG Level I & II Training
Timeline
Property Claims Adjuster
USAA
09.2025 - Current
Associate Property Claims Adjuster
USAA
11.2024 - 08.2025
Sales Operations Support Specialist
Northwestern Mutual
01.2024 - 10.2024
Sales Operations Coordinator
Very Good Ventures
01.2023 - 11.2023
Sales Operations Specialist
Sandler Training, Sales San Antonio
11.2021 - 12.2022
Bachelor of Science - Data Analytics
Southern New Hampshire University