Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Kaitlyn Kemp

Kaitlyn Kemp

Tampa,FL

Summary

Passionate and results-driven professional with an unwavering commitment to excellence. Known for my tireless work ethic, adaptability, and remarkable interpersonal skills. I thrive on challenges, consistently seeking opportunities for growth and development. Possessing a eye for detail, I excel in designing and executing innovative policies and procedures, leveraging my expertise in project management to drive impactful change. I am eager to continually expand my skill set and contribute to dynamic, high-performing teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Care Team Associate

Optum
Saint Petersburg, FL
01.2022 - Current
  • Provide admission and discharge notifications for high risk Medicare patients to nurse managers, facilitating seamless transitions of care.
  • Efficiently manage email, fax, and internal EMR queues to coordinate the distribution of care plan letters, patient education materials, advanced directive forms,and unable to reach letters via mail/fax.
  • Support utilization and care management processes to ensure their effective implementation and execution. Develop and implement strategic plans to enhance operational efficiency
  • Conduct weekly and monthly audits to ensure quality assurance for transition of care and care management processes. Utilized data analysis to drive decision-making and enhance performance.
  • Engage with stakeholders through Market Patient Care Committees, assisting with special projects and reporting requirements for contracted clinics.
  • Support the care management team, including CM Managers, Medical Directors, and Vice President of Care Management, in meeting program processes and operational responsibilities.
  • Act as a resource for internal and external contacts across multiple Florida markets, consistently delivering exceptional customer service
  • Maintain comprehensive knowledge of health plan benefits, network, CMS regulations, and health plan policies.

Study Supervisor

Princeton Consumer Research
Saint Petersburg, FL
02.2021 - 01.2022
  • Ensured adherence to relevant guidelines/protocols in study execution
  • Develop staff schedules, recruiting documents, and internal documentation required for studies.
  • Conducted pre-study meetings to educate staff on the scope and requirements of research studies
  • Organized and coordinated clinical trial activities, including data collection and analysis.
  • Managed communication with sponsors regarding study protocol
  • Ensured timely submission of accurate subject payment sheets to Finance for prompt payments
  • Effectively collaborated with Project Management, Technical Director, Quality Assurance, and Clinical Trial Assistants to resolve study-related issues.
  • Ensure all necessary instruments are set-up, calibrated, and documented before usage on studies

Scheduler/Medical Records Clerk

Carolina Endocrine
Raleigh, NC
02.2019 - 10.2020
  • Demonstrated proficiency in managing the efficient flow of patients during check-in and check-out, along with processing necessary paperwork.
  • Facilitated the transmission of medical records and correspondence between patients and practitioners.
  • Scheduled and managed appointments for patients
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Maintained efficient management of multiple phone lines with consistently high call volumes.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Administrative Assistant/Receptionist

Security Force Inc
Raleigh, NC
06.2017 - 05.2018
  • Managed customer shipments by generating invoices, preparing packages, and arranging courier deliveries
  • Developed complex excel project files for weekly and monthly reports and presentations
  • Maintained office productivity by managing inventory levels and initiating purchase orders.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Effectively handled high volume call management, including providing information and routing callers to relevant contacts.

Boat Sales Consultant

Tracker Boat Center
Cary, NC
04.2016 - 06.2017
  • Recommended merchandise according to customer budget and preferences
  • Handled customer complaints in a professional manner while resolving issues quickly.
  • Participated in trade shows to promote products and services offered by the company.
  • Prepared quotes and invoices for prospective customers following successful sales presentations.
  • Achieved and surpassed sales quotas by proactively identifying and leveraging upselling prospects
  • Exceeded $800,000 in sales performance
  • Took deposits and provided support for customer financing documentation
  • Replenished products on shelves and supported seasonal floor boat displays.
  • Engaged in sales meetings to explore potential new sales avenues
  • Developed relationships with potential buyers through follow-up calls and emails.

Education

Bachelor of Science - Healthcare Management

Bellevue University
Omaha, NE
12.2024

Associate of Applied Science - Medical Billing And Coding

Wake Technical Community College
Raleigh, NC
05.2019

Associate of Applied Science - Healthcare Administration

Wake Technical Community College
Raleigh, NC
05.2019

Skills

  • Attention to detail
  • Critical Thinking
  • Continuous Improvement
  • Data Analysis
  • Professional Networking
  • Process Implementation
  • Quality Improvement
  • Task Prioritization

Certification

  • CPC, AAPC, 01665651; 2023
  • CNA, STATE OF FLORIDA; 2023
  • Certified Electronic Health Records Specialist, NHA; C6K4E9O5; 2019
  • BLS, AHA; 2018
  • Microsoft Word Specialist; 2018
  • Microsoft Excel Specialist; 2018

Accomplishments

  • 16 Bravo rewards for Leadership, Teamwork, and Innovation from teammates and leadership throughout my employment with Optum

References

References available upon request.

Timeline

Care Team Associate

Optum
01.2022 - Current

Study Supervisor

Princeton Consumer Research
02.2021 - 01.2022

Scheduler/Medical Records Clerk

Carolina Endocrine
02.2019 - 10.2020

Administrative Assistant/Receptionist

Security Force Inc
06.2017 - 05.2018

Boat Sales Consultant

Tracker Boat Center
04.2016 - 06.2017

Bachelor of Science - Healthcare Management

Bellevue University

Associate of Applied Science - Medical Billing And Coding

Wake Technical Community College

Associate of Applied Science - Healthcare Administration

Wake Technical Community College

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Kaitlyn Kemp