Kaitlyn Kerbo
Humble,TX
Summary
Dedicated sales associate with a proven track record in enhancing customer satisfaction and building relationships. Strong problem-solving and collaboration skills drive successful team outcomes.
Detail-oriented individual with strong teamwork and customer service skills. Proven ability to address customer inquiries and enhance satisfaction through effective solutions and collaboration.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Sales Associate
Academy Sports Outdoors
Galveston, TX
03.2025 - 10.2026
- Assisted customers in product selection and provided excellent service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Operated point-of-sale systems to accurately process transactions and handle payments.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Collaborated with team members to achieve store goals and improve overall performance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Ticketing Agent
Moody Gardens Inc
Galveston, TX
11.2023 - 01.2024
- Processed ticket sales efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of transactions and customer interactions.
- Provided information on attractions, shows, and events to enhance visitor experience.
- Monitored ticket inventory levels to ensure availability during peak times.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Kennel Worker
Wet Nose Lodge and Spa
Humble, TX
05.2023 - 08.2023
- Developed and implemented enrichment activities to enhance pet well-being.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Promoted good hygiene in animals by seeing to grooming needs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Kennel Worker
Fetch Pet Resort
Humble, TX
07.2020 - 07.2021
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
Education
Bachelor of Science - Maritime Studies
Texas A&M University At Galveston
Galveston, TX08-2027
High School Diploma -
Atasocita High School
Atascocita, TX05-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Store opening and closing
- Product sales
- Complex Problem-solving
- POS system operation
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Guest relations
Timeline
Sales Associate
Academy Sports Outdoors
03.2025 - 10.2026
Ticketing Agent
Moody Gardens Inc
11.2023 - 01.2024
Kennel Worker
Wet Nose Lodge and Spa
05.2023 - 08.2023
Kennel Worker
Fetch Pet Resort
07.2020 - 07.2021
Bachelor of Science - Maritime Studies
Texas A&M University At Galveston
High School Diploma -
Atasocita High School