Kaitlyn Kinsey
Summary
Dedicated Certified Pharmacy Lead Technician skilled in customer service, problem-solving, and attention to detail. Proven ability to enhance patient care and streamline workflows.
Overview
6
6
years of professional experience
Work History
Certified Pharmacy Technician
CVS Pharmacy
11.2022 - 05.2026
- Assisted prescription processing workflows, reducing wait times and improving overall customer satisfaction.
- Utilized pharmacy management software to track prescriptions, manage patient records, and ensure data integrity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Team Lead
Cold Stone Creamery
06.2020 - 07.2022
- Led daily operations, ensuring efficient service and product quality in high-traffic environment.
- Trained team members, fostering a collaborative and supportive workplace culture
- Established strong customer relationships through exceptional service delivery and engagement strategies.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Fernnadina Beach High School
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Team collaboration
- Filling prescriptions
- Pharmacist support
- Multitasking and organization
- Empathy and patience
- Stocking medications
- Answering customer questions
References
Kathleen Duncan; Phone number: 419-308-6965; Email: Kathy.kathduncan@gmail.com. Pharmacy Overlap at CVS Pharmacy in Fremont Ohio and CVS Pharmacy in Bellevue Ohio
Christopher Rossi; Phone number: 567- 288-4972; Email: Docrossi90@gmail.com. Staff Pharmacist at CVS Pharmacy Fremont Ohio
Timeline
Certified Pharmacy Technician
CVS Pharmacy
11.2022 - 05.2026
Team Lead
Cold Stone Creamery
06.2020 - 07.2022
High School Diploma -
Fernnadina Beach High School