Kaitlyn Kister
Summary
Dynamic retail professional with proven leadership at Dicks Sporting Goods, excelling in customer service and team collaboration. Skilled in analyzing sales trends to enhance brand awareness and drive revenue. Known for strong communication and problem-solving abilities, fostering a supportive environment that promotes team growth and exceptional shopping experiences.
Overview
5
5
years of professional experience
Work History
Apparel Team Lead
Dicks Sporing Goods
09.2022 - Current
- Managed daily operations, including opening and closing procedures, cash handling and employee scheduling.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Provided superior customer service leadership by greeting and assisting customers.
- Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
- Analyzed sales reports to identify trends, adjusting merchandise presentation strategies as needed to maximize revenue potential.
- Mentored junior team members, fostering a supportive environment that encouraged professional growth and development.
Retail Sales Associate
Dynamite Clothing
08.2020 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH03-2025
Skills
- Brand awareness
- Strong communication and interpersonal skills
- Team leadership
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
Timeline
Apparel Team Lead
Dicks Sporing Goods
09.2022 - Current
Retail Sales Associate
Dynamite Clothing
08.2020 - 09.2023
Associate of Science - Criminal Justice
Southern New Hampshire University
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