Kaitlyn Lofton
La Habra,CA
Summary
Qualified Facilities Coordinator brings background in managing and maintaining facility operations. Offers strong safety record and attention to detail. Methodical about checking work and correcting concerns.
Overview
4
4
years of professional experience
Work History
Facilities Coordinator
Branded Group
Anaheim, CA
02.2023 - Current
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Manage and maintain on demand and scheduled maintenance jobs for clients.
- Effectively coordinate service with managers, technicians, malls, etc.
- Recognize and offer solutions for hard to solve problems.
- Keep notes and details for each job on multiple software programs including OfficeTrax, Service Channel, and Corrigo.
- Successfully maintain workload with the ability to take on an average minimum of ten new service calls per week.
- Manage budgets and negotiate job costs
- Communicate with clients via portals or emails.
- Write proposals for project work, or jobs that have escalated beyond a service call.
- Resolve invoice discrepancies kicked back from accounting.
- Fulfill afterhours and holiday shifts as required.
Fulfillment Expert
Target
Fullerton, CA
09.2020 - 02.2023
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Ensured the safety of employees by maintaining a clean, organized work environment and following best practices in warehouse operations.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Interacted with guests in friendly and knowledgeable way.
- Picked and packed order items.
- Greeted customers and directed to requested products.
- Stocked designated items on shelves, end caps and displays.
- Managed timely and effective replacement of damaged or missing products.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
GED - General Education
California High School
Whittier, CA05.2017
Skills
- Work Order Management
- Vendor coordination
- Repairs and maintenance
- Budget Administration
- HVAC Systems
- Pest Control
- Electrical
- Signage
- HVAC
- Project Management
- Work orders
- Customer Service
- Highly Organized
Timeline
Facilities Coordinator
Branded Group
02.2023 - Current
Fulfillment Expert
Target
09.2020 - 02.2023
GED - General Education
California High School