Kaitlyn Lopez
Perris,CA
Summary
Compassionate Medical Assistant with extensive experience at Riverside Medical Clinic, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Skilled in EMR management and HIPAA compliance, contributing to streamlined operations and improved health outcomes. A reliable team player dedicated to quality service.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Riverside Medical Clinic
2021.01 - 2022.04
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Recreation Leader
City Of Riverside, Ca - Office Of Economic Development
2018.11 - 2021.01
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Transitioned participants between activities, rest periods and field trips.
- Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
- Scheduled events in recreation facilities and monitored facility conditions.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
Education
Bachelor - Criminal Justice
California Baptist University
Riverside, CARamona High School
Riverside, CA06.2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Trustworthy companion
- Adaptable
- Payment collection
- Conflict resolution
- Companionship and emotional support
- Insurance authorizations
- Customer service skills
- Computer skills
- Schedule management
- Friendly, positive attitude
- Team leadership
- Collaboration and teamwork
- Customer and Service-oriented
Timeline
Medical Assistant
Riverside Medical Clinic
2021.01 - 2022.04
Recreation Leader
City Of Riverside, Ca - Office Of Economic Development
2018.11 - 2021.01
Bachelor - Criminal Justice
California Baptist University
Ramona High School