Kaitlyn Madara
Old Forge,Pennsylvania
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Courier
Scriptdrop
Scranton, PA
10.2021 - 04.2023
- Maintained records of customer deliveries, including addresses and items delivered.
- Delivered medications accurately and on time to customers in a professional manner.
- Verified accuracy of prescriptions before delivering them to customers.
- Provided excellent customer service when interacting with customers during delivery process.
- Ensured safe handling of medications during transport by adhering to all safety protocols.
Driver
Pyramid Healthcare Solutions
Dallas, PA
11.2021 - 05.2022
- Maintained accurate logs of vehicle inspections and repair status.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Medication Technician
Old Forge Manor
Old Forge, PA
06.2018 - 02.2020
- Maintained accurate records of all medication administered to residents.
- Provided patient education on proper medication use, side effects, and storage.
- Ensured that all prescribed medications were taken as ordered by physician.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Obtained, recorded and reported patient vital signs for medication administration.
Education
High School Diploma -
Old Forge High School
Old Forge, PA06.2017
Skills
- Attention to Detail
- Working Independently
- GPS Systems
- Delivery and Pickup
- Logistics and Transportation
Timeline
Driver
Pyramid Healthcare Solutions
11.2021 - 05.2022
Courier
Scriptdrop
10.2021 - 04.2023
Medication Technician
Old Forge Manor
06.2018 - 02.2020
High School Diploma -
Old Forge High School
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