Kaitlyn Mauser
Glendale,AZ
Summary
I’m a very creative individual that likes to think outside the box. I have excellent time management skills and excel at working on projects on the fly. I enjoy working with a team as well as independently. I love a good challenge and take advantage of opportunities when given the chance. I am a quick learner and very adaptable when it comes to learning new skills. I have experience in financial services, customer service, following strict policies, Microsoft Word, PowerPoint, Excel and google. I also have experience in a fast-paced restaurant environment, working with a team and always keeping a high positive energy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Account Specialist
Discover Financial Services
Phoenix, Az
08.2017 - 06.2022
- I handled inbound and outbound calls, collecting and assisting customers to keep their accounts in good standing
- While following each states laws and regulations, I verify customers based off personal information, read verbatim disclosures to enroll programs and schedule payments
- I also answer and direct any questions the customers may have
- Fast pace call center environment managing between 40-60 customers per day.
Apprenticeship/Assistant Colorist
Paramount Hair & Extensions
Peoria, Az
12.2023 - Current
- While I have been working at Paramount I have been training under the Master colorist who has been in the industry for 15+ years
- In my training I was taking models once a week for full head of Highlights as well as Balayage and learning many different techniques
- I would also assist the colorist with her clients and shadow her work
- During this time, I also worked on tape in extensions removals anywhere between 75 grams up to 350 grams of hair as well as shadowed the extension applications
- At Paramount we would use Alfaparf Milano, Schwarzkopf, as well as Redken Shades Eq for our color ranges
- A summary of my responsibilities includes: assisting senior hairstylists, learning and practicing hair cutting, coloring, and styling techniques, maintaining cleanliness and organization in the salon, and providing excellent customer service
Hair Stylist
JCPenney
Arrowhead Mall
08.2023 - 11.2023
- My time at JCPenney I was providing several types of services, including cutting, styling, coloring, highlights, Balayage, perms, smoothing treatments, and blowouts
- Created different formulas for each client’s hair color with my knowledge of the color science
- At JCPenney we would work with Matrix, Chi and Redkin color ranges
- Recommended products and highlighted sales opportunities, resulting in 160+ positive reviews and 25+ repeat customers
Server
Main Event
Avondale
07.2022 - 07.2023
- Maintains efficient and courteous food and beverage operations by greeting guests, anticipating guest’s needs, providing knowledgeable food and beverage service, and providing consistent professional guest relations with a positive upbeat personality
Assistant to Vice President of Human Resources
Sun Health Senior Living
Surprise, Az
11.2016 - 08.2017
- Upload, separate and process invoices using File bound
- Work on Administrative projects
- Greet and Direct Customers
- Answer and direct incoming phone calls to the correct department
- Experience with: Microsoft Word, PowerPoint, Excel, and Outlook
- Created the Brochure for all Locations
Hostess/Server
Chili’s
Surprise, Az
12.2017 - 01.2019
- Started as a hostess, sat customers, answered any customer questions, and answered the phone
- Then got promoted to a server, providing excellent service, being knowledgeable of menu, running food, keeping high positive energy, working with a team to stay productive
Education
Graduated - Cosmetology
Empire Beauty school
08.2023
Skills
- Excellent time management skills
- Problem-Solving
- Communication
- Leadership
- Interpersonal
- Customer Service
- Computer Skills
- Flexible
Certification
Cosmetology License
Timeline
Apprenticeship/Assistant Colorist
Paramount Hair & Extensions
12.2023 - Current
Hair Stylist
JCPenney
08.2023 - 11.2023
Server
Main Event
07.2022 - 07.2023
Hostess/Server
Chili’s
12.2017 - 01.2019
Senior Account Specialist
Discover Financial Services
08.2017 - 06.2022
Assistant to Vice President of Human Resources
Sun Health Senior Living
11.2016 - 08.2017
Graduated - Cosmetology
Empire Beauty school