Kaitlyn McCadden
Portsmouth,VA
Summary
Dynamic and results-driven professional with a proven track record at Tractor Supply Company, excelling in customer service and team leadership. Skilled in conflict resolution and safety processes, I effectively enhance participant engagement and foster a secure environment. Committed to quality improvement and mentoring, I adapt strategies to meet diverse needs and drive success.
Overview
3
3
years of professional experience
Work History
Team Lead
Tractor Supply Company
Chesapeake, VA
04.2025 - Current
- Instructed swim techniques for diverse age groups, enhancing participants' confidence and proficiency.
- Developed and implemented engaging lesson plans tailored to different skill levels and learning styles.
- Demonstrated water safety protocols, fostering a secure environment for all participants.
- Evaluated swimmers' progress, providing constructive feedback to support skill development.
- Managed class schedules and maintained accurate attendance records to streamline operations.
- Conducted regular equipment maintenance checks to ensure safe operating conditions for swimming lessons.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Took notes strengths and weaknesses of each child in class to track progress.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Adapted teaching techniques to different learning styles.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
Server
Cracker Barrell Old Country Store
Chesapeake, VA
05.2024 - 11.2024
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed order accuracy, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to streamline service during peak hours.
- Trained new team members on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area to create welcoming environment.
- Resolved customer complaints promptly, reinforcing positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Lifeguard
Taylor Bend YMCA
02.2024 - 05.2024
- Monitored pool area to ensure safety and compliance with regulations.
- Responded promptly to emergencies, executing first aid and rescue techniques.
- Conducted regular safety drills, enhancing team readiness and response time.
- Maintained cleanliness of facilities, ensuring a safe environment for patrons.
- Educated swimmers on water safety protocols and proper swimming techniques.
- Collaborated with staff to develop training programs for new lifeguards.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
Swim Instructor
Taylor Bend YMCA
Chesapeake, VA
05.2023 - 04.2024
- Instructed swim techniques for diverse age groups, enhancing participants' confidence and proficiency.
- Developed and implemented engaging lesson plans tailored to different skill levels and learning styles.
- Demonstrated water safety protocols, fostering a secure environment for all participants.
- Evaluated swimmers' progress, providing constructive feedback to support skill development.
- Managed class schedules and maintained accurate attendance records to streamline operations.
- Conducted regular equipment maintenance checks to ensure safe operating conditions for swimming lessons.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Took notes strengths and weaknesses of each child in class to track progress.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Adapted teaching techniques to different learning styles.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
Education
High School Diploma -
Manor High School
Portsmouth, VA06.2025
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Process improvement
- Relationship building
- Strategic planning
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Analytical thinking
- Quality improvement
- Issue resolution
- Cash handling
- Client service
- Team Check-ins
- Safety
- Safety processes and procedures
- Team building
- Leadership
- Multitasking
- Computer skills
- Customer service
- Active listening
- Customer relations
- Multitasking Abilities
Timeline
Team Lead
Tractor Supply Company
04.2025 - Current
Server
Cracker Barrell Old Country Store
05.2024 - 11.2024
Lifeguard
Taylor Bend YMCA
02.2024 - 05.2024
Swim Instructor
Taylor Bend YMCA
05.2023 - 04.2024
High School Diploma -
Manor High School