Kaitlyn McCuen
Travelers Rest,SC
Summary
High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Host
Logans Roadhouse
05.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Armed Security Officer / Roving Supervisor
Signal Security
08.2023 - 07.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Server/Host/Team Lead
Traditions On The Lake
02.2020 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Transportation Coordinator
Brushy Creek Post Acute
01.2017 - 02.2019
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Analyzed transportation data to identify improvement opportunities.
Education
High School Diploma -
South Carolina Virtual Charter School
Columbia, SCSkills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host
Logans Roadhouse
05.2024 - Current
Armed Security Officer / Roving Supervisor
Signal Security
08.2023 - 07.2024
Server/Host/Team Lead
Traditions On The Lake
02.2020 - 12.2022
Transportation Coordinator
Brushy Creek Post Acute
01.2017 - 02.2019
High School Diploma -
South Carolina Virtual Charter School
Similar Profiles
Mazeline Skye JohnsonMazeline Skye Johnson
Server at Logans RoadhouseServer at Logans Roadhouse
Morgan MoodyMorgan Moody
Server at Logans Roadhouse GrillServer at Logans Roadhouse Grill
Nicole ValladaresNicole Valladares
Food Service Manager at Logans Roadhouse GrillFood Service Manager at Logans Roadhouse Grill
Joanna MartinezJoanna Martinez
Restaurant Manager at Logans RoadhouseRestaurant Manager at Logans Roadhouse
Christy AthansChristy Athans
Regional Director at Crossroads Treatment CentersRegional Director at Crossroads Treatment Centers