Shauna Carnivali
Portland,OR
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Nordstrom Rack
Portland, OR
08.2022 - 01.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
711 Customer Service Representative
711 Gas Station
Portland, Oregon
10.2010 - 01.2013
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Entrepreneur
Day Care Center
Portland, Oregon
07.1999 - 10.2010
- Developed positive relationships with families by communicating regularly about their child's development.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Maintained a clean and organized play area.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Observed children's behavior and development, communicate information with parents.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
Education
Ben Franklin
Portland, Oregon06-1987
Skills
- Complaint resolution
- Scheduling
- Retail store support
- Conflict mediation
- Shipping and logistics
- Store maintenance
- Time management
- Strategic sales
- Brand representation
- Coordination
- Customer relations
- Courteous demeanor
- Shipping procedures
- Clerical support
- Critical thinking
- Dispute resolution
- Problem-solving
Timeline
Customer Service Representative
Nordstrom Rack
08.2022 - 01.2025
711 Customer Service Representative
711 Gas Station
10.2010 - 01.2013
Entrepreneur
Day Care Center
07.1999 - 10.2010
Ben Franklin