Kaitlyn Meyerson
Ellicott City,MD
Summary
Dynamic and detail-oriented professional with a strong background in customer service. Proven ability to resolve guest complaints with patience and empathy while effectively multitasking in high-pressure environments. Skilled in communication and problem-solving, ensuring exceptional customer experiences and fostering positive relationships with clientele.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hostess and Server
The Kate Pearl Tea Room
Westminister, MD
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and bagging tea orders simultaneously.
- Took reservations and to-go orders by phone and answered customer questions.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Lifeguard
American Pools
Ellicott City, Maryland
05.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid, AO, and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Administrative Assistant
Meyerson Chiropractic Center
Ellicott City, Maryland
03.2022 - Current
- Answered phone system, routing calls, delivering messages to staff, and greeting patients.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled new patient paperwork and all payment processing.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Children's Ministry Volunteer
Calvary Morning Light
Cockeysville, Maryland
01.2016 - Current
- Promoted a safe and nurturing environment by implementing strict child safety protocols during all ministry events.
- Mentored new volunteers, providing guidance on effective teaching methods and classroom management techniques.
- Developed strong relationships with families through consistent follow-up and pastoral care.
- Facilitated small group discussions among children, encouraging open dialogue about faith-related topics.
- Implemented creative worship ideas that engaged children of all ages during Sunday services.
- Attended meetings with religious leaders.
- Provided one-on-one support for children with special needs, ensuring they felt included and valued within the ministry setting.
VBS Volunteer
Calvary Chapel Ellicott City
Columbia, MD
06.2022 - 06.2024
- Cultivated a welcoming atmosphere within the volunteer team by fostering open communication channels among members working together towards common goals.
- Developed age-appropriate lesson plans to ensure each child''s spiritual growth and development.
- Provided one-on-one support for children with special needs, ensuring they were fully included in all activities and lessons.
- Reinforced Christian values and principles by modeling appropriate behavior and demonstrating empathy, kindness, and respect towards others at all times.
- Utilized creative storytelling techniques to bring Bible stories alive for young children, sparking curiosity and interest in biblical teachings.
- Facilitated small group discussions to help children apply biblical principles to their everyday lives.
- Supported fellow volunteers and staff in maintaining a safe, nurturing environment for all participants.
- Managed classroom behavior effectively through positive reinforcement techniques and clear expectations for conduct during VBS sessions.
Childcare Provider
Calvary Chapel Ellicott City
Columbia, MD
09.2021 - 05.2022
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Developed age-appropriate activities and crafts to engage children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Education
Associate of Science - General Studies
Howard Community College
Columbia, MD12-2025
High School Diploma -
Conowingo Rising Sun Christian School
Rising Sun, MD05-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Exceptional communication
- Guest complaint resolution and deescalation
- Problem solving
Accomplishments
- Graduated High School early at the age of 16
- Began taking college level courses at 14
- Completed 13 years of ballet training
Certification
- CPR
- 12 foot depth certification - Lifeguarding
Timeline
Hostess and Server
The Kate Pearl Tea Room
08.2023 - Current
Lifeguard
American Pools
05.2023 - Current
VBS Volunteer
Calvary Chapel Ellicott City
06.2022 - 06.2024
Administrative Assistant
Meyerson Chiropractic Center
03.2022 - Current
Childcare Provider
Calvary Chapel Ellicott City
09.2021 - 05.2022
Children's Ministry Volunteer
Calvary Morning Light
01.2016 - Current
Associate of Science - General Studies
Howard Community College
High School Diploma -
Conowingo Rising Sun Christian School
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