Kaitlyn Morales
League City,TX
Summary
Authorized to work in the US for any employer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Insurance Customer Service Representative
Momentum Insurance and Financial Services
07.2023 - 08.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Lab
Monitor, Health and Safety Council
04.2022 - 07.2023
- Provided instruction to all lab users on proper use of all equipment.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Substitute Teacher
La Porte Independent School District
10.2021 - 04.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
Quality Control Assistant
Neal Construction
01.2018 - 12.2020
- Send emails and Order materials needed
- Evaluated returned products for safety, functionality and other issues.
- Reported problems and concerns to management.
Teacher assistant
DEER PARK ISD
08.2016 - 05.2017
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Completed daily reports, meal count sheets and attendance logs.
- Worked under direction of licensed teacher in and outside of classroom.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
Education
High school diploma -
Deer Park High School
Deer Park, TX05.2018
Skills
- Organization and Time Management
- Multitasking Abilities
- Flexible and Adaptable
- Dependable and Responsible
- Excel Software
- Consistent Supervision
- Classroom Management
- Understanding of Content
- Problem Resolution
- Customer Satisfaction
- Problem Analysis
- Data Reports
Timeline
Insurance Customer Service Representative
Momentum Insurance and Financial Services
07.2023 - 08.2024
Lab
Monitor, Health and Safety Council
04.2022 - 07.2023
Substitute Teacher
La Porte Independent School District
10.2021 - 04.2022
Quality Control Assistant
Neal Construction
01.2018 - 12.2020
Teacher assistant
DEER PARK ISD
08.2016 - 05.2017
High school diploma -
Deer Park High School
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