Kaitlyn Moran
Customer Service Representative
Las Cruces,NM
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proficient editor and digital artist, ready to demonstrate innovative or creative solutions to future employers.
- Hardworking employee enthusiastic about learning work for a variety of job fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Safelite Autoglass
Rio Rancho, NM
2022.06 - Current
Delivery Driver
UberEats
Las Cruces, NM
03.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Technical Writer
Alaska Structures
Las Cruces, NM
02.2022 - 04.2022
- Wrote manuals based on fabric shelters in Adobe InDesign. Managed writing over 30 manuals.
- Organize manuals based off of shelter parts lists and shipment schedules.
- Submit completed and professional drafts by deadlines.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Identified issues, analyzed information and provided solutions to problems.
Café Associate
Sam’s Club
Las Cruces, NM
12.2020 - 02.2022
- Managed over 300 customers per day.
- Prepared food orders for club members, operated cash register when assigned to do so, cleaned dishes or areas when finished, and restocked freezers.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Caterer
Sodexo, New Mexico State University
Las Cruces, NM
02.2017 - 09.2021
- Managed over 300 customers per day.
- Prepared food orders for club members, operated cash register when assigned to do so, cleaned dishes or areas when finished, and restocked freezers.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Sales Associate
Dollar General
Las Cruces, NM
03.2020 - 01.2021
- Engaged with customers to build rapport and loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Education
Bachelor of Art - English - Rhetoric & Digital Media
New Mexico State University
Las Cruces, NM12.2020
Skills
- Story and Content Idea Development
- Content and Style Updating
- Spelling, Punctuation and Syntax
- Artwork and Layout Coordination
- Critical Thinking
- Graphics and Photo Imaging
- Communications and Media
- Video Creation and Editing
- Microsoft Office
- Attention to Detail
- Collaboration and Teamwork
- Source Utilization
- Item Indexing
- Time Management
- Concept Development
- Presentation Planning
Relevant Course Work
- Approaches to Composition
- Computers and Writing
- Critical Game Studies
- Critical Writing
- Document Design
- Graphic Design
- Online Publishing
- Technical Editing
Timeline
Customer Service Representative
Safelite Autoglass
2022.06 - Current
Technical Writer
Alaska Structures
02.2022 - 04.2022
Café Associate
Sam’s Club
12.2020 - 02.2022
Delivery Driver
UberEats
03.2020 - Current
Sales Associate
Dollar General
03.2020 - 01.2021
Caterer
Sodexo, New Mexico State University
02.2017 - 09.2021
Bachelor of Art - English - Rhetoric & Digital Media
New Mexico State University
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